I have booked a complain wide reference no. 440544 and 444315 in your customer care centre.
Ref No. - 440544 - In this, I have booked a complain on May 22 in which I request them to renew my mother's health insurance policy which was expired on May 21. They told me that policy can be renewed within 7 days of expiry and they promised me that they will send the executive in 1 or 2 days but the executive comes on June 03 and he collects all the documents but after seven days he replies me that policy will not be renewed and a new policy will be issued for the same.
Ref No. 444315 - I have purchased a Santro Car from Ludhiana in Nov the insurance of the same has been done by Reliance General Insurance Co., Ludhiana Branch. In March I have opt for the CNG kit, for which I have requested your customer care centre wide Ref No. 444315 to sen the executive for the endorsement of the same. Mr. Jasbir singh, surveyor from Auto risk Management services pvt ltd., Rajendra Place Branch came on May 27, he dne the survey (receipt no. 63654). Till yet I haven't got thr reply for the insurance of the same and when I called Mr. Jasbir singh he replied me in a rude way that please contact to the Ludhiana Branch for the same and I have no contact number of the Ludhiana Branch.
In this span of time, I have talked to the customer care centres incharge like Urjita, Daryll, etc all these people promises me that they will resolve the same but till now no response has been received from thei side. Infact I spoke to your customer care on July 05 to speak to Mr. Daryll (shift incharge) but he was not there and your executive told me that Mr. Daryll will give a call to me on July 07 but no call has been received till yet.
Kindly look into the matter and reply me.
Tarun Aggarwal
Ph. No. 09818119420
0 comments