Hi,
My self Ramesh Kumar Yadav, from Noida (U.P.)
The story of my problem started when I purchased a Motorola handset.
I purchased the Motorola Moto yuva W 230 on 17 March from Go mobile.
My Cell phone is working properly but the one thing which I had faced a lot is I am not getting proper battery backup.
The exact problem with my cell phone is I am not getting proper battery back up. The battery life of my handset is not more than 12 hrs stand by time but as the manual and the specification of Motorola says that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes.
It means Motorola is cheating the customer. I went to the nearest service centre (K-18, Noida sec 18) on 1st April and tell the problem which I am facing with my handset. They told me that the battery is OK might be some problem with your handset and you need to submit you handset for 4 days. I submitted my phone with a hope that my problem will be resolved but it was not done. After 4 days I went again to the service centre and they returned my cell phone and they assured me that your problem is now resolved but it was not done.
After a week I went again to my service centre and tell the same problem also told them that this is my 2nd visit. They checked my battery and told me that sir there is a problem in your battery and your battery need to be replaced. I told them in my 1st visit you guys told me that your battery is OK but now you are telling me that problem is in my battery also my cover body got damaged when I deposited last time to service centre. They assured me that this time you will not face any problem sir. You will get the new battery after a week. I got the new battery but still my problem is resolved. The battery back up was still not resolved. My phone has only 10 hrs battery life if I receive 6 phone calls, without hearing FM and MP3.
Two times I visited the service centre and still my problem not resolved. This is the third time I went to service centre and this is the hike of the limit.
This time they are avoiding me to hear my problem. The lady was so rude to me and the engineer told me that W230 will not give you backup more than 10 hrs. Sir your phone is Ok. I told him to please look at the specification of the phone it shows that the stand by time is up to approximately 450 Hrs and the talk time is up to approximately 550 minutes. If I am using FM and MP3 then I understand that the phone will not give proper back up but if I am not using this then why the battery life is short. In my office so many employees have same phone but they are getting backup of 2 days so why I not able to get a back up for at least one day. Finally they submitted my phone and told me to come after 4 days.
I just wanted to ask Motorola that why u misguide the customer. Do you know that 450 hrs stand by time is 18 days and also talk time 550 minutes is 9.16 Hrs but why I am not able to get proper back. Are these service centres are open for helping us or making us fools.
Regards,
Ramesh Kumar Yadav
MB no:- 919999044229
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