Motorola / Moto rocker Z6
Phone not repaired within warranty period

Sir,

I have purchased this phone from Banwari Lal & co., Delhi, on 24/06 with bill of 11300/-. I was offered the warranty of 1 year on the phone by the company for all the damages in the phone. But within 3 months the phone started giving the problem. The joystick of the phone was removed, the colour was tarnished and the slider of the phone also sarted giving a problem. When I appraoched the authorised service center of Motorola in Raj Nagar Ghaziabad (UCOM Technologies Private limited, Raj Nagar, Ghaziabad) they first said that they did not have the requires body parts and asked me to come after some days. When i approached them again in few days they again did the same thing to me. After such 2-3 visits they finally said that this type of physical damage does not come under warranty and its not the liability of the company to correct this. This caused a lot of economic and mental harrasment to me as i had to go to the service center again and again without getting my phone repaired. I kindly request you to look into the matter and help me redeem the damages caused to me by the company.

I shall be very grateful to you.

Thanks & Regards

Rahul Gupta

student of Institute of Management Technology,

Hapur Road, Ghaziabad

09990638384