DEFECTIVE MRF TYRES NOT REPLACED
CAUSING DANGER TO PUBLIC AND HARDSHIPS, COST TO OWNER.
Dear P.Pushpavanam, Consumer Forum
Mr. Dil, MRF, Chennai
I request to take up my case strongly with General Sales Manager, (Mr. Dil-044-28460145) MRF Ltd., Service Centre, (Mr. Ethiraj=9789804652) 20, Woods Road, Chennai 600 002. ) Mr. JaiPrakash-94443776951) On 12 April 08,
I purchased 4 4 MRF 1757OR tyres with tubes for my FORD 1.3 ICON from M/s BM Lal & Bors, 32, Whites Road, Chennai-32.)Tax Invoice No.27510 dt.12Apr08 for Rs.11, 080 (Rs.9849 VAT Rs.1231) within 8-9 the new tyres started giving abnormal sound while driving at normal city speed. Initially we felt this is due to Engine or other mechanical sound. We got the same inspected, checked wheel alignment, wheel balancing. We met MRF dealer BM Lal & Bros (Mr. Hitesh 9884153353) who raised claim forwarding docket No.5884 dt.18Jun09 and called up MRF service engineer to take corrective steps/replace defective tyres & tubes.
We met MRF service engineer Mr. Jai Prakash in his office cum workshop. Wherein he agreed that abnormal sound is due to new tyres fitted. However he kept on calling up at every fifteen days to do some check/tests giving false hope those tyres will be replaced/set right. For 3-4 months he kept the matter lingering. Nothing worked. He advised that sound is due to wheel rims, we should change at our cost. As harried consumer we replaced tyre rims at our cost spending additional Rs.4, 500/- on 8Sep9.
However still sound continued to some out of MRF tyres. We showed and he inspected and agreed that sound still continued. He merely took my home address but no revert. MRF SHATTERED CONSUMER CONIFIDENCE BY FLATLY REJECTING TO REPLACE DEFECTIVE TYRES AND TUBES.
Additionally MRF put us in lot of inconvenience making us to come everyfornight at two of their offices/workshops. We spent futile on Petrol, and replaced tyres rims. I urgently request you to make MRF understand what consumer voice is make them accountable for this shabby and choppy after sales mischievous behaviors with consumers.
I am arranging to get this behaviour published across press to alert consumers about MRF tires.
Regds. Vilas.
91 9840495681.
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