The undersigned booked a holiday to Uttaranchal
> through M/s Travelmasti Holidays Pvt. Ltd., New Delhi. The undersigned
> paid the necessary costs by way of depositing Rs. 48000/- (in two
tranches) towards the tour cost in the opponent's ICICI Bank
> account.
The tour costs comprised of hotel accommodation and transportation
> (by an a/c Indica), as per the email of Manoj Joshi of Travelmasti, as per
> EXHIBIT-I;
The tour program included a day excursion to Pataal Bhuvneshwar,
> which was not done and in the car provided the air-conditioner was not
> functioning. The itinery forwarded by Travelmasti to the rental car agency
> and drivers testimony are included as EXHIBIT-II;
> Travelmasti also misled the applicant by booking him into a
> sub-standard resort at Nainital and ignored complaintant's several
> complaints, by email, in this regard.
>
> Consequences: Travel by non-a/c car throughout the tour. Charged for
> complete package but eliminated one destination. Stay booked at Dynasty
> Resorts with false promises. The hotel accomodation, location and food was
> below par and not as per the standrds promised and paid for.
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