Dated06/10
To
The general manager
MTNL, Delhi
Subject: Broad band malfunction (PHONE NO22029877) &apathy of your officials
Dear sir,
I got the broad band connection after 4 months of registration, I booked it it in Feb. 2008 &got connection in may. I waited for this long because being a central govt. employees; I have to use MTNL connection to get it reimbursed from my department.
It stopped working from 12/8 as there was cable problem. My landline phone also went out of service from the same time. Although my phone remained nonfunctional, but broadband started on 3/9 after a period of about 20 days.
My phone resumed working but broadband stopped working w.e.f.12/9.
I contacted 1504 .They advised some configuration of setting in DNS.
On 17/9 they suggested it as a exchange problem & booked a complained Vide no 113 dated 17/9. No action was taken &problem did not resolve.
I booked another complained on 22/9 vide no.23 dated 22/9.No action again.
I contacted again on 05/10.They booked a complaint again wide no9308 dated 05/10.
Mr. Gautam contacted on 05/10 in response to above complained &after checking said it is showing inactive. He suggested to visit exchange to get it rectified.
In time of rapid communication system, he insisted that you have to visit exchange to get it rectified... Mere forwarding of complaint will not do.
I tried to contact area manager on 9868132526 but he never picks up his phone. His office phone22376363 only directs me to phone numbers which are also not picked up.
Please tell me why I should not seek redressal from consumer court for deficiency of service. I have paid one month of landline bill although it was out of order for more than one month. I am paying. Broad band charges with out it functioning properly.
I request you to the connection rectified& appropriate reduction in bill.
Thanking you
Awaiting for quick reply.
After a week, I shall take up the matter with TRAI/Consumer forum.
Thanking you
Yours truly,
DR (PROF) M Abid Geelani
W-201, Taj Enclave, Geeta Colony
Delhi-31
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