I am using Mumbai's MTNL's Landline and Broad Band service from last 4 years and paying regular bills without fail for Both Landline and Broad band service provided by MTNL. I stay in Thane (Maharashtra) and my telephone no is 25883792. From last 2 weeks i.e from 20th December till date (3rd January) our telephone is not working. I called several times to MTNL complaint centre and in last last week i called every day to file a complaint and get Problem resolved before new year but every time we call we get answer that "Your telephone no is under cable fault and your complaint is already registred and Docket no for complaint is 9658".
I have also called to MTNL's customer call center and try to get resolved the problem but they are saying that you have to Lodge complaint on 25882198 where we are getting same answer that this complaint is already registered.
We dont know when MTNL is going to solve this problem. i work in Mumbai and it is very difficult on working day to go to MTNL's office and submit written complaint.
Its been now almost 10-12 days now our telephone is not working only because of MTNL's Cable Fault but then also at the end of Month MTNL will ask us to pay full Months charges both for Landline and Broad band service Even though their system is not working because of cable fault and we dont know for next how many days it will not work. Is there any body in MTNL to look after these problems OR they are paid only for providing Very Very Poor service to customers. If this is the case in Metro cities like Mumbai- Thane then we cant imagine ther services in Villages? As MTNL is doing goody goody Advertisement fthey they are providing better and best service. Can i ask what type of service are they Providing? Why should we pay to these service providers? If MTNL's officers are not capable to provide better service these Non performing officers should Resign. Shall i have to pay full months rent even though i have not used MTNL's service for last 10 - 12 days till day? If yes Why? If No what action should i take if MTNL gives me full Months Bill?
Please revert and let us know how this problem is to be solved?
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