Sir,
I shifted from Manak Vihar, East Delhi to a nearby locality Shreshtha Vihar in East Delhi itself. I had applied for the shifting of my telephone to the new address on 13/07. After few calls, the telephone was instanlled on 17/07 but the broadband services have not been resumed till date despite my repeated contacts on the helpline, meeting the SDO, Karkardooma and contacting the DET, Karkardooma over telephone, who assured me that the services will be resumed by 28th of this month. On 28th, some official informed us over telephone that the services can not be resumed till further two days. He was calling from the telephone No. 22301414. Earlier on almost every day from 20/07 till date we have been contacting the helpline 1504 but to no effect. The helpline claims that they resolve the issues within 12 to 24 hours, but it has become more than 10 days for us!! Besides, whenever someone calls on behalf of MTNL, he simply asks 'Is the link light blinking on the modem? ', you say 'NO' and they hang up!! This kind of extremely poor and unacceptable response is shocking. It was further more surprizing, when on of the employees (unknown identity) on the helpline advised us to get rid of MTNL and get it disconnected, as there were none to listen to the grievance.
I am now compelled to write to you for this inaction of the Deptt. I earnestly request your goodself to kindly get the services resumed at the earliest as my wards have to do lot of work on internet, or if not possible, please do let me know if really I should get the connection terminated.
Hoping for a favourable and a a very early action and response from your side.
Yours faithfully
Jagdish Chander Sharma
F-1, (first floor)
Vivek Apartments, Shreshtha Vihar, Delhi-92
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