This is to inform you that I have an MTNL broadband connection, tel no 011-25553735. My broadband is not working for the last one month., for that I had lodged the complaints many times, but still its not working... Last complaint no is 41601052 .
The broadband connections is not working continously, its keeps on disconnected automatlcly for 10-15 minutes.. and this ON - OFF keeps on going. I have made many complaints but the internet connection has not been repaired.
The funnest part of logging the complaint at the 1504 is they tell you to dial 197 and take the number of the Gerneral Manager / Area manager to log your compalint. Once a complaint is logged it the the duty of the concern dept to get it rectified. I don't understand why don't they publish the GM / AM numbers instead of 1504 .
And even if some body come to see the problem then they don't solve the problem. They say it is not my problem, this is line man problem and when lineman comes he says it is not their problem. It is internet people problem.
And this ways not only days but months passes aways, keeping you on the great trouble.
My experience with MTNL, it is good as long as it is working. But once you have the problem they have the worst service support people with them.
Please look into the matter and arrange to get the internet problem solved at the earliest.
Looking forward to hearing from you and thanking you.
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