Sir,
I lodged a complaint regarding subject on 09th July 08 with my branch of IDBI at new Panvel & also on toll free no. I have not got any response/feedback. Once again I am sending copy of the original complaint.
In this age of information available at fingertips, it is regrettable that there is no consideration for customer's complaints. If i do not get a feedback within 48 hrs. i assure that i shall close all my family savings & fixed deposit accounts at IDBI bank & suggest my friends to do the same.
Incidently, with the second quarters acc. statement, a letter from Chairman of IDBI-Mr. Yogesh Agarwal is recd. boasting of ISO-27001 certification & WORLD CLASS SERVICE AT CUSTOMERS DOORSTEPS.
Hoping IDBI people do what they assure.
uday c. apte
cust. id-- 1545406 s/b acc. no.&023104000058122 br-New Panvel.
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NEW PANVEL.
09-07 To,
The Branch Manager,
IDBI bank, New-Panvel.
Subject: Auto bill pay of MTNL bills.
Respected sir,
Though I have not activated my auto bill pay (MTNL), there have been deductions from my savings acc. no. 023104000058122 at New Panvel br. Incidently, I work abroad where I do not have internet access & all my telephone bills are paid in cash by my wife of which I have a receipt of each paid bill. I came to know this while checking statement of account. On inquiring at MTNL office in Panvel, I came to know that 5 times money has been deducted & forwarded to the intermediating bank but only 2 amounts have reached MTNL. The MTNL officer told me to ask IDBI to get my payments reverted back to my acc. from the intermediating bank (I do not know the name of this bank). I have already given application to new Panvel br. of IDBI to stop further direct deductions from my account. How can I get my amount back? Please help.
Incidently, one more person also had come with same complaint at MTNL office.
Following amounts have been deducted --
Rs. Date
1) 974 28-03
2) 933 28-09
3) 754 28-11 recd.by MTNL
4) 345 28-01
5) 824 27-05 recd by MTNL
I am having hard copies of above transactions statements.
I DO NOT USE IDBI NETBANKING for any other purpose than viewing my statements & nobody else in my house is having computer knowledge so that accidental/misuse is ruled out. I do not even know where/how to open the bill pay page of IDBI. I use HDFC bill pay through net/ATM.
Also, all MTNL bills are not deducted-- June & March bills were not deducted.
Yours sincerely,
UDAY C. APTE.
CUST. ID. & 1545406
S/B. ACC. NO. & 023104000058122
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&--IDBI BANK –NEW PANVEL Account Number: 023104000058122
27/03
IPAY/SCH/MTNL MUMBAI/548425/207003907027467130
DR
INR
974.00
27/09
IPAY/SCH/MTNL MUMBAI/735084/207003907027467130
DR
INR
933.00
27/11
IPAY/SCH/MTNL MUMBAI/814840/207003907027467130
DR
INR
754.00
27/01
IPAY/SCH/MTNL MUMBAI/905403/207003907027467130
DR
INR
345.00
26/05
IPAY/SCH/MTNL MUMBAI/1091140/207003907027467130
DR
INR
824.00
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&--
New Panvel.
17-07
To,
The Accounts Officer,
MTNL, Panvel.
Subject: Telephone bills paid twice.
Resp. Sir,
I, the undersigned, hereby wish to inform you that there has been double payment of tel. bills, the details of which are given below—
Tel. no.—27467130 CA NO.—2070039070
BILL DATE BILL NO. AMOUNT MODE OF PAYMENT
1) 08-05-08 2070857514 824 CASH-17-05-08 & IDBI-NET-27-05-08
2) 08-03-08 2070675906 1127 HDFC-NET-15-03-08
3) 08-01-08 2070559779 345 CASH-26-01-08 & IDBI-NET-28-01-08
4) 08-11-07 2070320096 754 IDBI-NET-28-11-07
5) 08-09-07 2070132861 933 HDFC-ATM-28-09-07 & IDBI-NET-28-09-07
6) 08-07-07 2070020300 1409 40 DPC—CASH-14-08-07
7) 08-05-07 1079839018 1122 CASH-28-05-07
8) 08-03-07 1079648116 974 CHQ.UNITED WESTERN BANK—30-03-07
& IDBI-NET-28-03-07
The bills dated 8-11-07, 8-01-08 & 8-03-08 are missing from my records therefore, pl. check whether these bills are also paid in cash & internet.
The IDBI & HDFC account statements Xerox copies & available paid bills copies are attached herewith for your observation.
Pl. look into the matter & arrange to revert the excess paid amount to my tel. account at your office.
Thanking you,
(Uday c. Apte.)
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