Dear Sir,
I have been using MTNL triband for some time now. On 30th October I had given a request to change my tariff plan to the new festive offer of Rs.749 unlimited plan to their customer service. I was issued a booking no. F6030656 for the same date. Subsequently, I have a received confirmation call from their side confirming my booking and was told the scheme would take effect on 1st November as their schemes are changed on the 1st of every month.
I have been using the broadband connection liberally since I have subscribed to the unlimited plan.
I have been checking the website where my tariff plans are mentioned for my number.
Since the website did not reflect the change, I have called them on the 2nd November and I was informed that since 1st and 2nd were holidays the updation would happen only on the 3rd November.
Again on third i have checked and no changes were made.
I have called today in the morning and was surprised to be told that the booking no. given to me does not exist.
Since I have subscribed to this plan have been making using of the said connection for the last 3 days.
If the scheme is not changed from there end, I would end up paying more than 7000 Rupees only for three days which would normally be Rs.750 for the whole month.
I am requesting you to please follow up the same.
I have also given a complaint to cccore.in regarding the same and your help would be highly appreciated.
Regards,
Ashlyn Fernandes,
Mobile: 9323141255
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