Sub : 1) Excess & Incorrect Utilization / Consumption of MB Data Shown in my account 2) Slow speed of Internet
Dear Sir,
I wish to inform you that my account has been showing an excess & incorrect utilization of MB data, resulting an excess billing to my account. For example, for 10/09/09, a utilization of 38.48 MB data is being shown during the time 12:38 p.m. to 12:53 p.m. even my compuetr was not even switched on for Internet for the whole day on 10/09/09. Similarly, on 11/09/09 from 02:57 p.m. to 03:33 p.m. the internet was not used but utilization of 36.39 MB is being shown in my account. Also the the month of Aug. a total MB of 629.21 is shown in a/c but it is confirmed that not more than 300 MB was utilized during the same period. This is very surprising and unbelievable.
In this connection, I have sent an email to [email protected] on 16/09/09 and also submitted my complaint personally at MTNL, Ganesh Pura office, Tri Nagar, Delhi-35 on 17/09/09, but it is deeply regretted to say that neither any feedback / reply has been received from any office / officail nor the problem is resolved till date. I hereby again request you to please look into the matter on priority and get the issue resolved as soon as possible. Any excess & incorrect billing to my account may kindly be reversed / adjusted accordingly.
Thanks & Regards,
Satish Kumar Gupta
Ph. 27392747, 9818604527
CA no. 2041192747
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