I have an mtnl broadband connection from past 3 yrs. recently they changed the connection line from ericson to alkatel. Due to this my broadband was down for more than 3 months. With regular visit to mtnl office and hundreds of complaints I got the connection back again, but my agony doesn’t end here. Now the speed that mtnl claim to be 2 mbps is worse than a dial-up connection. It gets disconnected 10 times in 10 minutes and you have to wait for 2 mins to open a google page. In the process of getting my connection back, I came to know that these guys don’t even have a knowledgeable person in place who can figure out the root cause of the problem. It sucks.
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