Sir,
I took a MTS Mblaze data card on 12th october worth rs 2999.It had free offer of reebok shoes which was supposed to be delivered to my residence within 10 days which has not been delivered to me though 20 days have passed. Also the data card stopped working since 18th october and i lodged a complaint with the customer care guys on 19th october and they tried to troubleshoot the problem on phone but to no avail. I was told that the complaint would be resolved within 10 hours. When it didnt happen I again contacted the customer care and I was told that my complaint had been closed. I asked them how they had closed my complaint when there was no confirmation from my side that the issue had been resolved and I got some answer which was beyond my comprehension. Since then I have been registering complaints almost everyday but that did not solve the problem either. I even talked to the nodal officer Delhi zone. Mr Sandeep Patnaik on his number 9136255255.
Then I got a call from Mr Arvind Prasad and I was told that the modem might be defective. I got it checked through a MTS person and I was told that it was defective and it would be replaced. I called Mr arvind again on 1st november and he asked me to call him after one hour after another futile round of troubleshooting on phone. Now I have been trying to call him but he is not taking my calls. The complaint numbers which were always closed without resolving the issue and without any confirmation from my side about resolving the problem are: oct/14289 on 19/10, oct/15250 on 20/10, oct/16307 on 21/10, oct/18224 on 23/10, oct/20998 the date of which i dont remember.please do the needful and help me get my internet working and not to forget those reebok shoies which nobody has a clue where they are!!!
Warm regards,
Roshan kumar
.MTS data card no. 9136947471.
mobile no. 9818403876
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