The Dabbawalas services have gone bad to worse,
A General survey & report says that 80% customers are absolutely not satisfied with them.
The behavior of these Mumbai dabbawalas are very abusive and enter the office premises in drunk condition.
They use quiet abusive languages while talking on phone & delivering the tiffins.
Every month the tiffins are damaged in transit, and the holiday list for these dabbawalas are unexpected and much more than bank holidays of any other corporates in the world.
Dont know why media and international organisations have not focused on these areas.
The Objective of every Service providers / organisations / Unions are Customer satisfaction, but this is cornered up.
Sincere request to the media & other surveyors to interview their customers.
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