RESENT: 30 NOVEMBER.
FRIDAY.
(FOUL PLAY} UNAUTHORIZED/THREATED INTERNET TRANSACTION DISPUTES/REFUNDS.
COPY TO:
Cyber Crime Investigation Cell is located at :
Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 40001
Email: [email protected]
Tel: 91 - 022 - 24691233
&&&&&&&&&&&&--
BY ICICI BANK--
&&&&-
Dear Mr. Bobade,
We acknowledge receipt of your e-mail of August 19 addressed to Head
Service Quality regarding your ICICI Bank Credit Card.
We reiterate that the 3 disputed transactions as confirmed from our records,
has been effected on your subject Card. We would like to clarify, that the
above transactions have undergone a 3D Secure Authentication, which is a
second level authentication specifically built in for online transactions
done through Merchant Websites. It may be noted, that apart from the Card
Verification Value (CVV) and Expiry date on your Credit Card, your personal 6
digit 3D Secure PIN was also required for effecting the said transactions.
The 3D Secure PIN is purely personal and privacy to the customer and would
not be known to anybody, unless compromised otherwise. The Card holder is
responsible for the security of his/her Card along with his/her personal 3D
Secure PIN and should therefore take all possible steps towards ensuring the
safe-keeping thereof. The Bank does not incur any financial liability arising
out of the misuse thereof by unauthorized persons.
We confirm, that the transactions were allowed as the system is CVV, Expiry
Date and 3D PIN specific and not person specific. We reiterate, that as the
transactions were qualified by information strictly personal to you, the Bank
is therefore precluded as per industry guidelines to repudiate the
transaction with the Merchant on the basis of your dispute.
We therefore regret to inform you, that the Bank will not be able to accede
to your claims with regard to the disputed transaction.
We request you to take up the issue with the merchant and if no resolution is
given, please take assistance of cyber crime police for further verification
and recovery of the disputed amount.
In view of the reasons cited above, we advise you to meet this explanation
with reason and acceptance.
We affirm that ICICI Bank at all times acts with diligence, in good faith,
and in no manner prejudicial to the interests of its customers.
We have attached the supporting documents for your reference.
The outstanding balance due on your ICICI Bank Credit Card 5176 xxxx xxxx
6003 is Rs. 38, 346.46 as on August 20.
We request you to make the payment of the outstanding balance on your credit
card account to avoid levy of financial charges.
We hope you would meet the above explanation with understanding and
acceptance.
Sincerely,
Arunjyothi E
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
SUBJECT: (FOUL PLAY} UNAUTHORIZED INTERNET TRANSACTION DISPUTES/REFUNDS. AT
YOUR DOOR FOR HELP, RESOLUTIONS AND REVOCATIONS (MODIFIED).[ LAUNCH OF FIR ].
&&&&&--
TO,
CBI MUMBAI, CID MUMBAI, RTI (INDIA).
DATE:21/04.
DEAR SIR/MADAM,
SINCE THE ISSUE/DISPUTE IS HOT SUSPICIOUS AND HIGHLY DOUBT/DANGEROUS, IT IS
FORWARDED TO COMPETITIVE AUTHORITY FOR INSTANT INFORMATION, RECORD AND URGENT
DESIRED ACTION IN THIS REGARD FOR FURTHER SOLUTION.
THANKING YOU.
NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
COPY ATTACHED BELOW .
&&&&&
NOTE: SET 4, ITEM NO 10 MODIFIED.
-
TO,
ICICI BANK LTD, INDIA.
ICICI CREDIT CARDS,
CUSTOMER CARE.
MUMBAI-INDIA
DATE:
08/07.
SUBJECT: YOUR LETTER DATED 5/07/10, SENT THROUGH BLUE DART COURIER RECEIVED
ON 07/07/10.AWB NO 44064540973, REF:015060710.
REFERENCE: QUERIED TRANSACTION PERTAINS TO CARD NO: 5176 5337 3057 6003.
DEAR SIR /MADAM, (CUSTOMER CARE OFFICER)
&&--
NAME OF MERCHANT: M/S PAYPAL *PEOPLE NTK
DATE: 20/04/10.
AMOUNT: RS 37.26
THE ABOVE TRANSACTION IS DECLARED AS DISPUTE./THE ABOVE TRANSACTION IS
STILL DISPUTED BY ME.
&&--
THIS IS FOR YOUR KIND INFORMATION, RECORDS.
THIS IS FORWARDED FOR SOLUTIONS AND REVOCATIONS.
THANKING YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
&&&&&&&&&&&&&&&&&&&&&&&-
SET:4
TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
[email protected], [email protected], headcustomer.care@icic
ibank.com.
COPY TO: [email protected]
DATE: 20/04, (TUESDAY) 7.30PM ONWARDS.
SUBJECT: DISPUTE LETTER.
DEAR SIR/MADAM,
(1) CARD HOLDER NAME: RAMESH KASHINATH BOBADE.
(2) ICICI CREDIT CARD NO:5176 5337 3057 6003.(MASTER CARD)(HP LOGO)
ADD ON CARD: 5239 5100 1158 2004.
(3) PLEASE BLOCK MY CARD.(YOU ARE ALREADY BLOCKED MY CR CARD)
(4) PLEASE RESTORE MY EXISTING RELATIONSHIP WITH BILL PAY WITH (i) MTNL GARUDA
AND
(ii) MAHADISCOM ELECTRICITY.
(5) SUSPICIOUS CALL ATTENDED/REPORTED BY 2.52PM 20TH APRIL REGARDING
REGISTER FOR
3DSECURE. THIS FAULTY MOBILE PHONE NO WAS
O9579056784.
(6) AND SAME WAS REPORTED TO ICICI CUSTOMER CARE BY 2.58PM. AND ASKED THEM TO
CHANGE
TPIN.
(7) CALL WAS RECEIVED AGAIN FROM O9579056784 BY 3.08PM INQUIRING WHETHER I
RECEIVED SMS.
(7) SMS RECEIVED BY RM-ICICIBNK BY 2.44PM INFORMING ONE TIME PASSWORD.
(8) CALL WAS RECEIVED AGAIN FROM O9579056784 BY 3.08PM INQUIRING WHETHER I
RECEIVED SMS.
AND ASKED TO CONFIRM FOR FURTHER PROCESS OF REQUEST.
(9) BY 7.36PM I TOLD THE CUSTOMER CARE EXECUTIVE REGARDING NON LOG IN TO 3D
SECURE, SO
THE EXECUTIVE TOLD SOME TRANSACTION WERE REPORTED .ASKED THEM TO BLOCK THE
CARD.EXECUTIVE ASKED TO WRITE DISPUTE LETTER.
(10) LAUNCH POLICE/COMPLIANT-COMPETITIVE AUTHORITY/AGENT COMPLAINT ON BEHALF
OF (i) ME, (ii) ICICI BANK, AND (iii) MERCHANT INVOLVED (iv) MASTERCARD.
(11) CALL REPORTED TO ICICI BANK IS AVAILABLE TO ITS RECORD.
(12) BY 3.18PM RM-ICICIBNK REPORTED SMS IF THIS WAS NOT REQUESTED BY YOU TO
CALL CUSTOMER
CARE FOR ASSISTANCE.
(13) TILL 7.30PM NO TRANSACTION REFLECTED ON INTERNET BANKING USER ID-LINKING
CREDIT
CARD.
(14) STOP PAYMENT, STOP DELIVERY, REPORT MERCHANT, ISSUE ARREST WARRANT FOR MISS
USE OF MY
CARD DADA.
(15) ICICI FAX NO RECEIVED- 022 66466683
(16) MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
(17) MY MOBILE PHONE WAS DISCONNECTED SINCE LOW BATTERY AND COLLECTING INFO TO
REPORT TO
EXECUTIVE.
(NOTE: PERSON TRIED CALL BY MOBILE PHONE NO: O9579056784 WAS TALKING IN FAST
HINDI-ENGLISH NOT CLEAR VOICE.
SHE TOLD SHE WAS ICICI BANK OFFICER AND CALL WAS SERVICE ISSUE FOR CONFIRMING
CARD
DETAIL, SHE INSISTED LIMIT INCREASED BY AND
ADD ON CARD BLOCKED)
THIS IS FOR YOUR INFORMATION AND FURTHER NECESSARY ACTION AND RECORDS.
NICE TO WRITE YOU/THANKING YOU FOR HAVING ME OPPORTUNITY TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
(ICICI BANK CUSTOMER)
MOBILE PHONE :000919323356493. RESIDENCE: 022 22901332. ALTERNATE MOBILE
PHONE:
&&&&&&&&&&&&&&
COPY TO:
STATUS-SENT SEPARATELY.
--
[email protected],
&
[email protected], [email protected],
[email protected], [email protected],
[email protected], [email protected],
[email protected], [email protected],
[email protected], [email protected], [email protected],
[email protected], [email protected], [email protected],
[email protected], [email protected],
&
[email protected], [email protected],
[email protected]
&&&&&
TO,
(1) CARD CARE,
ICICI BANK LTD.
(2) OXYCASH- MERCHANT.
(3) TRAVEL BOUTIQUE ONLINE- MERCHANT.
DATE:22 AUGUST (SUNDAY).
DEAR SIR/MADAM,
PLEASE PROCESS REFUNDS AND SETTLEMENT.
I HAD NON RECEIPT OF DELIVERY.
SOMEBODY USED MY CARD ACCOUNT IN FRAUDULENT WAY (FOUL PLAY).
[PLEASE PROCESS RECOVERY OF PAYMENT FROM DEFAULT CLIENT TO WHOM ACTUALLY
SERVICE DELIVERED BY MERCHANT.]
PLEASE HELP.
YOURS SINCERELY,
RAMESH K.B.
&
SET:3
TO,
ICICI BANK LTD. MUMBAI, INDIA.
ICICI CREDIT CARD DEPARTMENT.
CUSTOMER CARE EXECUTIVE, CUSTOMER RELATION MANAGER,
[email protected], [email protected], headcustomer.care@icic
ibank.com,
[email protected].
COPY TO: [email protected]
DATE:24 APRIL.
DEAR SIR/MADAM,
PLEASE SEE COPY ATTACHED PREVIOUS EMAIL.
(1) BY CREDIT CARD COMPANY FOLLOWING ENTRY REFLECTED, READ ON 24 APRIL
1.06PM BY
EMAIL:
20/04 5000 OXICASH-BILLDESK,
20/04 8461 TRAVELBOUTIQUE ONLINE-
20/04 16148 TRAVELBOUTIQUE ONLINE
20/04 $1 PAYPAL,
20/04 1657.51 PAYPAL *PEOPLE NTK
IN DETAIL:
20/04 $1 PAYPAL
20/04 85326960110015362834739 PAYPAL *PEOPLE NTK 1, 657.51
20/04 75425310110650107800139 OXIGEN INFOVISION PVT 5, 000.00
20/04 75425310116690140900029 TRAVELBOUTIQUE ONLINE- 16, 148.00
20/04 75425310116690140900011 TRAVELBOUTIQUE ONLINE- 8, 461.00
(2) PLEASE BILL THE AMOUNT COMPULSORY FOR THE ABOVE ENTRY TO WHOM SERVICE
DELIVERED.
ALL THIS DUES SHOULD BE RECOVERED FROM THEIR ACCOUNT IDENTIFIED FOR DELIVERY,
AVAILABLE
BY MERCHANT, THEY MISS-USED MY CARD DATA
AND PURCHASED ABOVE SERVICES.
(3) ALL MERCHANT INVOLVED SHOULD BE NOTIFIED.
(4) MAXIMUM HELP BY YOUR BEHALF IS REQUESTED TO SOLVE THE DISPUTE.
THIS IS FOR YOUR KIND INFORMATION AND FURTHER NECESSARY/DESIRED ACTION.
NICE TO WRITE YOU.
YOURS FAITHFULLY,
RAMESH K BOBADE.
&&&&&&&&&&&--
HARASSMENT BY TELECALLERS, (INVOLVED) MERCHANTS/SHOPS, ICICI BANK-INDIA, ICICI CARDS-INDIA, UNKNOWN SUBORDINATES.
banty at 12:39 p.m. on 26 March 11
&&&&&&&-
SUBJECT: HARASSMENT BY TELECALLERS, (INVOLVED) MERCHANTS/SHOPS, ICICI BANK-INDIA, ICICI CARDS-INDIA, UNKNOWN SUBORDINATES.
&&&
TO,
PRESIDENT OF INDIA,
GOVERNMENT OF INDIA,
NEW DELHI, INDIA.
DATE-24/03.
&&&-
COPY- PUBLIC COMMISSIONER, MUMBAI, INDIA.
&&&-
ECONOMIC OFFENCES WING, HEAD QUARTER, INDIA.
ECONOMIC OFFENCES WING, MUMBAI, INDIA.
&&&--
ECONOMIC OFFENCES WING (COMPLAINT/ISSUE FORWARDED) CASE OF COMPLAINANT-RAMESH K BOBADE.
SUBJECT:
HARASSMENT BY TELECALLERS, (INVOLVED) MERCHANTS/SHOPS, ICICI BANK-INDIA, ICICI CARDS-INDIA, UNKNOWN SUBORDINATES.
(1) CASE OF PASSWORD SHARING WITH UNKNOWN-UNFAMILIAR PERSON INSISTING BANK OFFICIAL,
NO RISK FACTOR IDENTIFIED SINCE CARD IS IN POSSESSION.
(2) WITH THE MEDIUM OF INTERNET, THEY MADE ONLINE PURCHASES WITH MERCHANTS (SHOPS).
(3) BANK DEDUCTED ALL CREDIT CARD DUES WITH INTEREST FROM MY SALARY ACCOUNT WITH ICICI BANK, MARATHA MANDIR BRANCH.
&&&
TO,
1)
MAGISTRATE,
BOMBAY (MUMBAI) HIGH COURT,
105 High Court (PWD) Building, Dr Kane Rd, Kalaghoda, Fort, Bombay.
2)
MAGISTRATE,
NATIONAL CONSUMER DISPUTE REDRESSAL COMMISSION NEW DELHI,
5th Floor, ‘A’ Wing, & 7th Floor, ‘B’ Wing, Janpath Bhavan, Janpath, New Delhi 110 001
Fax No: 23712456
PBX No : 23712459, 23712109 .
DATE- 24/03.
13/03.
SUBJECT: (1) CASE OF PASSWORD SHARING WITH UNKNOWN-UNFAMILIAR PERSON INSISTING BANK OFFICIAL,
NO RISK FACTOR IDENTIFIED SINCE CARD IS IN POSSESSION.
(2) WITH THE MEDIUM OF INTERNET, THEY MADE ONLINE PURCHASES WITH MERCHANTS (SHOPS).
(3) BANK DEDUCTED ALL CREDIT CARD DUES WITH INTEREST FROM MY SALARY ACCOUNT WITH ICICI BANK, MARATHA MANDIR BRANCH.
R-SIR/MADAM,
(1) ON 20 APRIL THEY SENT ME MASTER CARD 3D SECURE PIN ON MY MOBILE, BEFORE THEY REGISTERED MY ACCOUNT ON MASTERCARD 3D SECURE SERVICE/ICICI BANK.THEY FORCED ME OVER PHONE TO REPEAT THE PIN/PASSWORD.
(2) MASTERCARD 3D SECURE SERVICE IS NEWLY LAUNCHED AND I DONT KNOW ABOUT AND ITS PROCESS OF REGISTRATION, USAGE, NECESSITY AND ALL ABOUT.
(3) WHEN I COME TO KNOW THE ENTIRE ISSUE, INSTRUCTED BANK (EMAIL/PHONE BANKING) FOR STOP PAYMENT, STOP DELIVERY, REFUND SLIPS, LAUNCH COMPLAINT, REPORT MERCHANT, RAISE DISPUTES.
(4) DISPUTE RAISED AND AFTER PERIOD OF 90 DAYS, BANK DECLINED UNDER THE HEADS OF INDUSTRIAL NORMS AND INFORMED THAT, IT WAS LEGAL CASE TO BE FILED.
(5) THIS ISSUE HAS BEEN REPORTED TO CYBER POLICE STATION, BKC, BANDRA, MUMBAI AND NAVGHAR POLICE STATION, MULUND EAST, MUMBAI AND SUBMITTED RELEVANT COPIES OF PAPER AVAILABE PERSONALLY.
FIR COPY IS STILL NOT ISSUED.MATTER IS UNDER INVESTIGATION.
(6) THE SAID ISSUE IS FORWARDING TO YOU FOR TRUE JUDGEMENT.
(7) I HOPE, GOD WILL HELP YOU TO RECOVERY OF MY LOST MONEY (UNNECESSARY USED CREDIT CARD LIMIT) FROM CRIMINAL WITH INTEREST.I HOPE COURT WILL NOTE MY FIGHT.COMPENSATION IF.(NUKSAN BHARPAYEE AND MAN HANI
DAVA-CLAIMS PROCESS).
(8) I BECAME SAD AND UPSET AND REALIZED THEY TARGETED ME AND MADE ME VICTIM OF FOUL PLAY.
(9) CRIMINALS SUSPICIOUS MOBILE NO-9579056784 (displayed on clip and immediately noted.)
(9A) FORWARDED TO COMMISSIONER OF POLICE, MUMBAI BY CBI, DELHI-CASE NO: MISC/SP/EOU.IX/COMP DATED 14/09.
(10) BANK ACCOUNT DETAIL- NO 003601506885, ICICI BANK MARATHA MANDIR BRANCH, MUMBAI CENTRAL, MUMBAI 400008.
CREDIT CARD DETAILS ARE AS UNDER-
ICICI CARD NO- 5176 5337 3057 6003.
IN DETAIL:
20/04 $1 PAYPAL
20/04 85326960110015362834739 PAYPAL *PEOPLE NTK 1, 657.51
20/04 75425310110650107800139 OXIGEN INFOVISION PVT 5, 000.00
20/04 75425310116690140900029 TRAVELBOUTIQUE ONLINE- 16, 148.00
20/04 75425310116690140900011 TRAVELBOUTIQUE ONLINE- 8, 461.00
THIS IS FOR YOUR INFORMATION, N/A AND FURTHER DISPOSAL PLEASE.
DHANYAWAD.
YOURS FAITHFULLY,
RAMESH K BOBADE.
274, AZAD NAGAR, HC BANDHU MARG, MULUND EAST, MUMBAI 400081.MAHARASTRA,
INDIA.
[email protected], [email protected], LANDLINE- 022 22901332, 022 67644210.
COPY-
(I) MAGISTRATE-Consumer Coordination Council (CCC)
CORE Centre, NITS Complex, A 20-21, Sector 62,
NOIDA - 201 307 (UP)
Tel: 0120- 4235448, 2404273
(II)
(A)
Shri Shiva Kumar Tadikonda
Dy. General Manager & Nodal Officer
ICICI Bank Towers, Bandra Kurla Complex
Bandra (East)
Mumbai - 400051
Tel. No.:022-26538220
Fax No.:
Email1:[email protected]
(A1)
MS NELSSIE ALHEIDA.
SERVICE MANAGER, ICICI Bank Towers, Bandra Kurla Complex
Bandra (East)
Mumbai - 400051.
PHONE- 022 26538007.
(B)
MS. ANITA PAI, SENIOR GENERAL MANAGER, SERVICE QUALITY, ICICI BANK LTD, ICICI BANK TOWERS, BANDRA KURLA
COMPLEX (BKC), BANDRA EAST, MUMBAI 400051.
MUMBAI, 400051.
Email1:[email protected], [email protected], [email protected].
(1) BANKING ombudsman AND RBI, INDIA.(2) COMMISSIONER OF POLICE, CYBER CRIME AND ECONOMIC OFFENCE WING.(3)
CARD OPERATION, ICICI BANK.(4) Master card, INDIA.(5) COURT CELL UNDER SR DPO-BCT ''FOR INFORMATION''.
&&&&&&&&--
FROM-
RAMESH K BOBADE,
DRMS OFFICE,
WESTERN RAILWAY,
COMMERCIAL BRANCH, GROUND FLOOR,
MUMBAI CENTRAL, MUMBAI 400008.
Dr AL Nair MARG, Maharashtra
Opposite Maratha Mandir Cinema
&&&&&--
The Cyber Crime Investigation Cell, Crime Branch, C.I.D., Mumbai (CCIC) was inaugurated on 18th December and it works under the direct control of following superiors.
Dr. Satyapal Singh, Commissioner Of Police, Brihan Mumbai.
(91)-022-22620826
(91)-022-22613552
(91)-022- 22621835 (fax)
Mr. Himanshu Roy, Jt. Commissioner Of Police (Crime), Mumbai.
(91)-02222620406
(91)-022- 22620557 (fax)
Mr. Niket Kaushik, Addl. C.P (Crime)
(91)-022-22621220
Mr. Anand Mandya, D.C. P (preventive) C.B., C.I.D., Mumbai
(91)-022-22612090
Mr. Sanjay Jadhav, A.C.P. (Cyber Division), C.B., C.I.D., Mumbai
Mr. Liyakat Nadaf, A.C.P. (Cyber Division), C.B., C.I.D., Mumbai
(91)-022-24691497, (91)-022-26504008
Mr. Mukund Pawar, Inspector of Police, Cyber Crime Investigation Cell, C.B., C.I.D., Mumbai
(91)-022-24691233
Mr. Ravi Sardesai, PI
Mr. Ganesh Pawar, API
Mr. Sachin Puranik, PSI
Location:
Cyber Crime Investigation Cell is located at :
Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 40001
Email: [email protected]
Tel: 91 - 022 - 24691233
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