To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N85 set Colour BLACK IMEI NO.356376025405618
I was shocked to bring to your knowledge that I have recently (12-06-09) purchased the above-noted set which is infested with certain technical problems. When I attend calls or make calls my perceperation through contact with my ears comes inside the screen which can seen clearly through eyes, but it is working properly with no problem. When I went to nokia care at MICRONAS TELECOM C-4, Sector-4, NOIDA, I had a conversation with NEHA madam about this issue she had talked very badly & after that without opening my handset she said that she will deposit phone as dead phone, but then i told her it is working 100% ok & you can go through it. She had not listen
me after that and asked me to leave that store. The phone also hangs. I had already deposit this set earlier on 23/9 at this store with job sheet number 153433527/090923/117, with these complaints but when they had returned me, it is same as previous. I ONLY WANTS TO KNOW THAT WHY PERCEPERATION IS GOING IN TO MY HANDSET & FROM WHERE IT IS GOING BECAUSE IT IS DANGEROUS FOR MY HANDSET & IT IS PROBLEM WITH YOUR DESIGNSince we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
VIPIN MALHOTRA
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