I m also facing the same problem, but my location is diffrent, bsnl has created a irritating situation by setting up a third class or may be no class is perfect to describe for this call centre (dial 1500).one can easily find that these so called customer care executives does not have thourough knowledge of thier product for which they r sitting there.each time we call them they r off for some 20 to 30 seconds discussing our problem with someone.n after that they just give a complaint reference no, which is of no use
after complaing for so many days one day a bsnl line man came to my house and stared finding the problem like james bond as he is a very perfect in his job but after checking thoroughly and asked me to check whether i m able to login, when i said i m not, he again started doing his so called investigation and finaly cuted the telephone line (which a bsnl service engineer when first installed the broadband told that there must be no joint in between the splitter and the modem) and again joint that cable and asked me to login when i told him that i m unable to connect, he finaly declared that there is no problem with the bsnl side i mean in the line or somewhere back in the server . the problem is with my laptop . when i told him that this a very latest configuration laptop then he said "i dont know whatever it may be"but dont disturb the bsnl by loging complait again and again.
that was the day i came to an conclusion that why the private telecom companies are rising day by day and geting bigger and bigger.
till date i m facing the same problem
is there anyone from bsnl who is listning
anyways i m thinking to shift to a private broadband service provider.and disconnect my broadband connection along with the basic telephone conncection
thanks for reading my view's
chow
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