SUBJECT: DEFECTIVE PIECE SUPPLIED OF BOSS ePHONE 3300 VIDE ORDER NO : 422688 DATED 25/5
I HAD BOOKED AN ePHONE OF BOSS COMPANY MODEL ePHONE 3300 ONLINE. I WAS SUPPLIED A PACKAGE ON 26/5 FOR WHICH I HAD PAID RS 3999 RS 200, TOTAL RS 4200 FOR THIS PACKET. FOLLOWING SERIOUS COMPLAINTS WERE FOUND WHEN I OPENED THE PACKET.THIS IS TO INFORM YOU THAT I HAVE BEEN SUPPLIED A FULLY DEFECTIVE PIECE OF ePHONE 3300 VIDE ORDER NO 422688.
BELOW ARE THE SERIOUS COMPLAINTS FOR THIS PHONE AND IT HAD BEEN ALREADY BROUGHT TO THE NOTICE OF YOUR CUSTOMER CARE EXECUTIVE MR JITENDRA ON DATED 26/5.
1.PHONE IS SHOWING THE ERROR MESSAGE ABOUT THE BATTERY ONLY WITHIN FEW MINUTES OF CHARGING AND EVEN AFTER KEEPING IT FOR LONG TIME THE BATTERY IS NOT GETTING CHARGED EVEN 25% OF THE TOTAL.
2.THE GUARANTEE CARD RECEIVED IN THE PACKET SHOWS THE DATE OF PURCHASE OF JAN. WHILE I HAVE PURCHASED THIS PHONE ON 25/5 AND WAS DELIVERED TO ME ON 26/5.IT CLEARLY SHOWS THAT THE PHONE YOU HAVE SUPPLIED ME IS 5 MONTHS OLD PURCHASE FOR WHICH GUARANTEE PERIOD WILL BE EXPIRED WITHIN ONE MONTH OF MY PURCHASE.
3.AS DEFINED AS AN ePHONE, NONE OF THE INTERNET BASED FUNCTIONS ARE WORKING.
4.AS DEFINED AS A DUAL PHONE, THE SECOND SIM CARD SLOT IS NOT WORKING AT ALL.
THIS IS A VERY SERIOUS MATTER AS WE PAID THE FULL VALUE OF OUR PRODUCT AND WE GOT A DEFECTIVE PIECE.
WE NOW REQUEST YOU TO REFUND US THE FULL AMOUNT OF THE PRODUCT OR WE WILL BE FORCE TO TAKE SERIOUS LEGAL ACTIONS TO RECOVER THE AMOUNT WE PAID FOR OUR PRODUCT.
IF WE DO NOT GET OUR REFUND BACK OR ANY REPLY IN WRITING WITHIN THE PERIOD OF 2 DAYS, WE WILL BE FORCED TO GO FOR COMPLAINT WITH CONSUMER PROTECTION COUNCILL AND WILL NOT RESPONSIBLE FOR ANY CONSEQUENCIES THERE AFTER.
THANKS & REGRADS
AAKASH BHATIA (Freelance Press Reporter / Member - Consumer councill of Ahmedabad)
C 162, SARVODAYANAGAR PART 3, GHATLODIA
AHMEDABAD - 380 061, GUJARAT, INDIA
PHONE : 91-79- 65219660 / 27604364
MOBILE : (0) 9427060954
E MAIL: [email protected]
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