N. a
Unnecessary charges

I am Rolyn R. Soliman, a citizen of the Philippines. I am a "charter member" of standard chartered credit card (mastercard), most probably becasue i was one of the earlier ones here in this country to avail of its services.

I have already CANCELLED my mastercard regular # 5483-5210-1014-8880 some years ago yet i still receive a statement of account from your company as there still is some money in that account (just a few hundred pesos that was left when i paid my accountability fully, i guess). A formal letter I signed signifying this cancellation was duly sent to your office per instructions of your customer care center.

However, what is alarming is that the last billing i received (though not bothersome yet) is the fact that a P50.00 fee appeared as "account maintenance fee". I am wondering what in the world that was, as i was thinking how you can maintained an account that has been ordered CLOSED and CANCELLED. This maintenance fee will surely eventually eat up the remaining purchasing credits in that card until it becomes an accountability... when that happens, then it now becomes very alarming...

I request therefore that you reverse all the charges you have slapped on that "supposed" CANCELLED account, convert into actual value and make a check (send to my billing address), then finally totally obliterate the account from existence so you won't be sending me those things anymore...

I reiterate, i formally requested the cancellation of my credit card (mastercard regular) account, so you don't have anything to maintain... i have ceased business with you without any intention of resurrecting the account, so don't slap me with unjust charges, fees or penalties. There is no account!

I will feel obliged to raise this issue to proper authorities in my company if this unsavory things goes on.

With all due respects... i reiterete: please write the check for the remainder of the purchasing credits and totally extinguish my account. Please don't give headaches like these to your cardholders. It stains the name of Mastercard