SUB: COMPLAINT FOR MISBEHAVING BY RAJIV CHOCK PLATFORM SUPERVISOR (MR. SINGH)
Dear Sir/ Madam,
This is to bring your kind attention that I am a daily passenger of Delhi Metro from Rajiv Chock – GTB Nagar. First of all I would like to say that traveling by metro is the great and very comfortable experience.
JUST FOR YOUR INFO: Actually I just would like to inform you that yesterday i.e. 27th Nov evening Mr. Singh (don’t know the full name (RAJIV CHOCK PLATEFORM SUPERVISIOR) was sitting free at smart card Counter @ Rajiv Chock metro station. There was no rush at his counter, I went to him in order to return my 2 extra Smart Cards and told him to kindly credit the balance in my existing card it was just a 2 minutes job for him but I am sorry to tell you that he baldly misbehaved and rudely answer that “he is busy due to rush I should get this done from some other station”.
Let me be very frank I am also in the service industry & I know very well how to handle to customers as customers are GOD for us, if your such a senior head staff will behalf like this without any reason then it means he has not got the training to handle the customers. When I went back to him after couple of minutes just to know his name he refused to tell me his name. This is very bad I really can not expect the same from such a Senior Platform Supervisor.
You are requested to kindly take a necessarily action against him and oblige.
I LOVE TRAVELING BY DELHI METRO.
Thanking you & best regards
DEEPAK KUMAR
(OPERATIONS HEAD- BRANCH MANAGER)
N. CHIRAG TRAVELS (P) LTD. (IATA) (TAAI)
315 Compitent House, Connaught Place.
New Delhi.
Phone No's :
D/Line : (91) 011 - 41523528.
Tel : (91) 011 – 23714607 / 08 / 09. 41523527 / 29, 9811065457..
Email address: [email protected]
Visit us online www.traveloclick.com and experience the difference.
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