Inconsumercomplaints.com » Miscellaneous » Review / complaint: New Yorker Restaurant, Ahmedabad - Misbehave, Poor Quality of Food and Services | News #434420

New Yorker Restaurant, Ahmedabad
Misbehave, Poor Quality of Food and Services

This is to bring to your notice a recent incidence that took place during my visit to Ahmedabad (my hometown) in December 07. We had to celebrate some important family ocassion and we selected New Yorker Restaurant located off C.G. Road in Navrangpura area of the city. When we reached the restaurant at 8:00 pm, we were told that we have to wait for sometime to get a table and a token number was given to us. Much to our surprise, a grup of 8 people just walked in much after us and got the table first and we learnt that they were related to somebody in the staff of the restaurant and hence in spite of about 50 customers waiting outside the restaurant for more then 30 minutes, this group was alloted table instantly pushing the waiting time further for others.

This was not the end of the trouble. Once inside the restaurant, we ordered the food and waited for it to come, which took about 45 minutes. When we inquired, we were told that there are some priority orders and hence our food will take some more time. Finally, when we got the food after an hour's wait (at about 9:45 pm), we found it all to be cold (and may be stale as well) and on being asked the staff started misbehaving with us. Later, we were also told by one of the managers or supervisors that if we do not like the treatment, we can pay our bills and move out.

For a premium restaurant like New Yorker, and with all the reputation that it carries from it's outlet in Mumbai (Marine Drive), we certainly do not expect this quality of food and service.

I am certainly thinking of logding a complaint in consumer court, not only to ask them for a complete refund of my bills, but also to pay me compensation for spoiling a family reunion.

Regards,

Kushal


Company: New Yorker Restaurant, Ahmedabad

Country: India

Category: Miscellaneous

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