HI,
Last week (28th June 09), I purchased a Samsung refrigerator from NEXT store in Mulund R-mall. they promised me the delivery next day but i didnot receive anything. after repeated attempts to get in touch with them, they informed me that they dont have the particular model i bought in their godowns so i should choose any other model. i refused and asked for a refund. then they promised to deliver the refrigerator in a couple of days as they will take 2 days to source it directly from the company. 5 days and numerous calls later they say they are unable to source it so they will refund the money. i was supposed to get the maney 10am today morning but havent yet received any. NEXT store employees are avoiding my calls and i feel cheated. what are my options, where should i file a complaint so that some action is taken against these guys who charge a premium for better service and harass you in turn. i am desparatly seeking advice on this.
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