NG Pay/IRCTC/ Indian Railway
Coach Not available

Dear Sir,

I have booked a E-Ticket through the IRCTC services on NG Pay Payment gateway on 15th July. Detail of which is as follows:

IRCTC

Rs. 531.00

15/07 04:06:50 PM

Transaction ID: 1014212442

MASTERCARD Credit Card

PNR No: 6427750253

IRCTC Transaction Id: 0128271586

Class: 2A

Quota: General

Ticket Status: CONFIRM

Train Name: 05604-INTERCITY EXP

DIMAPUR (DMV) to GUWAHATI (GHY)

Date of Journey: 15/7

Ticket Type: E-Ticket

Passenger Details:

RAKESH KUMAR, 025, Male, HA1-0017-SL

Distance: 0250 KM

Fare Breakup

Ticket Price: Rs. 482.0

IRCTC Service Charge: Rs. 20.0

Payment Processing Fees: Rs. 9

ngpay Convenience Fees: Rs.20

Total Amount: Rs.531

When I found that this HA1 coach is not available since a month I loadge a complain over phone to NG Pay at 6:12 & provide a alternate no. to notify me about the proceeding of my complain at 18:32. But they didn't call me. When I visit dimapur station at 11:00 PM there was no such coach & Chart available. When I try to check this with TC (Mr. Mazoomdaar) he said that many of such case he is facing these days due to IRCTC & No such coach is available. & even they didn't made the chart that's why I was no authrised to board the train. It creates a lot of hassels & I couldn't Reach Guawhati on time It causes me a lot of loss (Both Mentaaly & finacially). When Indian Railway has discontinued one of it's coach from the train It should notify the e-ticketing people about the same.

In the, morning 9:30 I got a call from NG Pay stating that the coach was available as per IRCTC. I ask them to prove that on documentation as I was ther on station for that Coach only & sure that was not there with train.

Please took the necessary actions to resolve the problem & get back me on my cell.

Thanks & Regards

Rakesh Kumar Mangal

Ph: 9711210648,

9871482053

Company: NG Pay/IRCTC/ Indian Railway
Country: India

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