This complain is in reference to the complaint made by Mr. Dipen Bhatia and I presenting here a different opinion other than his complaint attached below
Dear Mr. Bhatia,
Thank you for your complaint, your effort is sincerely appreciated. I am drafting this comment as I have done internship in Nikon Elevators and know the company upfront. I am not currently attached with the company but as a moral obligation I am drafting this comment.
First of all your description is appreciated but there are few important points which are missing as follows:
1). You haven't written how old is the building? Or how many years have it been since the lift is working? As lift has maximum wear and tear if it's not used but abused. Please pardon me if my comment is offensive but I have seen this durin my visits that people don't pay attention to the capacity of the lift and use it randomly and then say its bad. I am just providing here prospective of the company as being consumer we tend to feel as king and don't realise what the other side of story is.
2). You mentioned that you contacted the CEO Mr. Manoj Shah and you found out that he was not paid hence he didn't gave you the appropriate response. Please pardon me but would you work I you are not given salary? You say you bought the house with your hard earned money it's very much appreciated but Please understand someone did hard work in making the lift and hasn't got his payment is that fair in your eyes?
I understand our complaint hence I would like to suggest that you create a housing committee of not formed yet and then approach the company with settlement proposal and explain your expection of work and quality and if you pay accordingly you are bound to get that service. I can say so as I have worked in the company and seen that they provide material which is promised and I have high respects for Mr. Manoj Shah as I have learnt a lot from him and I can gurantee that you won't find someone as hard working as him.
I don't intend to paint a rosy picture here and say everything is perfect in Nikon Elevators as nothing is perfect but the company has enthusiasm and a leader who is trying hard despite short comings to achieve desired results.
I am an engineer from a reputed college and doing Masters from abroad currently, I have given this details not intimate anyone but to prove that what I have written above is not out of my respect or attachment with the company but knowing exactly what I am saying. I am technically correct when I say the material used in the Lift is as promised.
I also suggest you that you please contact Mr. Mandeep Shah son of Mr. Manoj Shah he himself is an engineer and following foot steps of his father. His contact email is [email protected]. I shall update you all with his contact number soon.
I cannot stress enough that I am not related to the company currently but I would be happy to forward your queries if a decent email is sent to me at [email protected]
I wish you all a nice day and hope I haven't offended anybody here. I also wish your queries are resolved.
Best Wishes.
Mr. Bhatia complain was as follows:
Dear Sir,
I reside in Baroda, Gujarat and 3.5 years back I bought a flat at below address
A-3/210 Chandragupt Flats, Harni Road, Vadodara -06.
I bought the flat with the elevator service, The elevator which was installed in the flat was from a make named NIKON ELEVATORS. This elevator has not been functioning properly since last day 1. Either some of the parts get faulty or something or the other goes wrong. The level of the lift is not maintainted and there has been numerous instances where people have got stuck in the lift and it was a big amount of mental torture to get them out of that DABBA.
I have contacted the local sales people numerous times to come and service the lift regularly, but I dont see any technical person coming and doing that, A guy comes in and oils the ropes and goes away, no leveling or anything done.
Lastly after 3.5 years today I decided to search the INTERNET with that name and found the main office number, when I talked with the owner MANOJ SHAH, I found that the builder has not paid him full payment and so he is not taking any interest in the maintenance of life.
As a consumer, I am not concerned with who payed and who did not payed, as a matter of fact, the residents of the society paid their hard earned money to buy this flat and now the lift is not working.
Its more like a danger box for everyone, which can stop at any time and kill any one.
I dont know what to do now, but this is a harassment to the consumer.
Please help, My number is 9825060916.
Thanks,
Dipen Bhatia
9825060916.
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