Dear Sir,
I apply for Adani PNG gas line at home. My home address is "A-52, Shilpalaya Flats, Nr. Anjali Cross Road, Vasna, Ahmedabad-380007. This connection is on name of Mrs. Neelaben R. Shah (My grand mother).
When Adani's worker came to install pipeline for gas at our home, my grand father told them extend pipe 1 feet more because of safety reason. But worker didn't do it. After one day a superviser from Adani came to home. We did complaint for it against him & he was agreed to extend pipe. He told us to register complaint at Adani customer care. I register complain on same day at Adani customer care. Customer care executive take a complaint & ask for wait for 7 days. We agreed with him. But after 15 days we didn't get any reply from Adani Energy. Then I called again at customer care. That time customer care told me 'Engineer was already visited your home. And you agreed with him for no changes.' I told him 'there wasn't any engineer visited our home. So please forward complint & give me proper solution for it. There was no reply from Adani Energy for 15 days. I called customer care for 5 times but I didn't get any solution. After that I called customer care to cancelled our connection & remove pipes from our home. But customer care authorised person name is Sandip Patel told me " If you want to cancelled a connection, then you have to pay full amout of installation charge of Rs. 8500/-. After that I request him to visit their engineer to our home for safety factors. Then Mr. Sandip told me, 'If you want a visit of our engineer then you have to paid Rs. 1000/- for it.'
I request you sir on this address my grand father & my grand mother live alone. Their age is 70 . So they can't do any thing more for that. And due to safety reason, we can't allow Adani Energy to start gas service. We request you to help us. We just want to fullfill one requirement of following two:
1) An engineer will come to our home and check all safety factors without any charges and do modify pipe line installation as per we mentioned, if he think to require for safety.
2) Adani energy shall be cancel our connection & remove all pipes from our home's wall & give us our mone back of amount Rs. 550/-
Yours Faithfully,
Hardik Shah
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