Respected Sir,
I have purchased the Nokia 3110 C from Subhiksha Shop, Kochar Market Road, Ludhiana on dated 26-07 and after three months my mobile started giving problem that power does not switched on. I went to the service station Mobile Super Market SCF-5 Model Town Extension Market, Near Krishna Mandir, Ludhiana where they operated the mobile and after some days the problem reoccured and i again handover the mobile set againt to the same service centre and they again operated the mobile set and returned to me but on july 10 vide job sheet. I Called to chandigarh nokia care office and talked to Mr sharad regarding the same problem on dated 20/07/09 and he gave me the complaint number 1-7525951222 and said it will take 48 hours to process your request. number :12343357/090710/35 the problem remain the same and this time they returned the mobile set on 22-07 and within half an hour the problem reoccured and they said that we can't do anything and your purchase bill is missed accidently by us and now you can't avail the free service facility from any nokia care centre in future. After the word war with the manager about this topic they take the mobile set again and give the new job sheet number: 1234527/090722/23 dated 22/07/09 at 11:34am and they said we have sent this mobile set to chandigarh for replacement with the comment THIS IS THE 4TH TIME REPEAT CASE FOR SAME PROBLEM, KINDLY PLZ REPLACE THIS HANDSET.
i agained call to chandigarh and this time i talked to Mr.chetan Patel vide complaint number 1-7549934133 at 12:11pm then he asked it will take 48 hours to process your request. After that nokia care centre asked to take the old set that is going to be replaced. I think it is mentally harassment and is not good for your company. Please tell me the best solution...!
Thanks.
Regards,
Arun Bawa
94172-31399 (M)
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