Dear Sir/ma'am,
I had purchased a nokia phone model 5220 express music, in the last nine months I have given it for repair at least six times at your nokia care centre at Lucknow. The problem is that some of the keys had stopped functioning after 10-12 days of purchasing the device. Every time they repair it the same problem again persists after a few days and every time they take around a month for repairing it as they say that the device will be sent to Delhi. Your representative at lucknow (at Aryans communications 6-b park road) told me that they can just send the device to delhi and can’t say wheather it will be repaired or not, once he even told me that "we don’t have time today come after a few days" his name was Praveen. In the past nine months my phone is been lying with you people for at least 5-6 months. As the device has a problem kindly replace it at the earliest.
My phone is still lying at your service center the job sheet no. is 339504886/090924/12 dated 24/09/09. The previous job sheet no. is 339504886/090731/66, I had given it earlier also but I don't remember the previous job sheet nos.
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