Nokia 5300 express
5300 music express cell not working properly

Hi,

I purchased a nokia cell model no : 5300 Music express having the IMEI # 358673012919025 from the dealer named "The Mobile Store" 487/2, CMH road, Binnamangala first stage, Indira nagar, Bangalore.

vide invoice number KA/01415/00001/3184 dated 08th March.

Problem Summary:

Within 3 months of purchase, the cell wasn't detecting the memory card. I immediately took the mobile to the nearest Nokia Care centre run by "Samvradhi Technologies" in 5th block Koramangala.

They created a job sheet (job 5806 dated 31/05) and asked me to come after 2 hrs of time. Reply, i got from them was that the mobile phone was completely tampered and the chips were heated and glued.

They provided me the jobsheet with the reason being that the mobile was "Badly Tampered (RWR)) Tampered near MMC IC and Network Section".

I was in a situation to explain them that, it is not possible for an external person to tamper, as i never took to any local mobile phone service shop. I also stated the fact that the set is within the warranty period and it wasnt necessary for me to take the same to a local dealer rather than to an authorised nokia service centre.

Claim Points:

1. If the set has not been taken to any unauthorised person, how is the instrument tampered if what the service centre says is correct. Did i buy an already tampered mobile from the dealer?

After a paying a huge amount of Rs 6270 mainly for the special features in the mobile, and if that feature is not functioning whats the use. It still works like a basic model which can be purchased for less than 1000rs.

i request you to kindly consider this as Urgent and take up the matter with the manufacturer for replacement of the phone.

If i am not satisfied with their outcome on this issue, i will have to take this one step ahead and file a case forthis in the consumer court.

Its good to have many nokia outsourced centres across the country for easy access. But i am really sorry to say that the way they behave and handle the customers is very bad. This inturn spoils the repute of such a big company like Nokia. I request you to provide quality service to quality customers to sustain the name established.

Thanks,

Radhika