Sir,
i gave my nokia 5310 mobile for repair as its software was damaged and it was under gautantee period
at bangalore (RT nagar nokia care center).i gave mobile on 26th aprill and after that i continously making call about the status of my mobile but they din't response .they even dont pick the phone up, and when the ypick they says they have no information about it and they will make me call after 10 mins but they never called me back i fed up calling again and again but in vain.
after about 15 days they gave me mobile back after destroying keypad of my mobile i returned to them, saying my keypad was not working but they says i have to pay for its reparing although they only destroyed.finally they said that they will send it to nokia head quarter for investigation and after that the same story started they never responded me about wat was the result, i contiously calling but no result.
finally i went to nokia care today and told everything then they says i have to pay whatever the cause is.
when i opposed they said to come in the evening again to talk with there boss, i am asst manager in icici bank and i cant visit there again and again .they told that they will call after consulting their boss today evening and again no response.
sir i would like to advise you to close that nokia care center otherwise people will stop using nokia.
this type of customer service i havnt seen in my entire life and after this experience i afraid to buy
again nokia and further i would not suggest anyone to use nokia as you dont know what customer servise is?
my mobile is still with them they are making fun of nokia and you are making fun of customers
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