I had purchsed mobile set of nokia 5310 music express. after purchse of 3.5 months it got problem of network . i deposited set with them but insted of reparing it they dameged it and now saying that the set is tempered and their technician report is only last thing. they are not hearing my problem that the set is tempered by their dep.. whenever i call them they just mail me their rules . but not clearifying that the set is tempered at their nokiacare. they think that indian law is fool and take so much time that we cant do any of thing against them i want them to stop cheating indians. and some restrictions should be impose against them so that they will not do any thing wrong with indian. i want u to raise this issue then many indians will join against them. it is now case of indian law dignity.
i am educated so i am fiting against them but their are many illeterate persons who are not able to stand against them
i definetly sure that if this issue is rasied against nokia then many pepole will come with their problem against them.
below mails will clearify my comment
From: kailash singh
> Subject: Re: Nokia - Surendra Verma - N5310 Xpress Music Service Provision
> To: "NokiaCare"
> Date: Thursday, May 22, 3:13 PM
> dear,
> as per my telephonic conversation recently with nokia care
> center they told me that the mobile is tempered not liquid
> damaged but u written in below mail that set is liquid
> damage. at the time of resubmiting my set i had told u taht
> the set was regected on the basis that golden no. are not
> present on ic of set but i said that no. were present when
> i submited my set with them on 29 april. if it was not so.
> they have to write on jobsheet but no such thing was
> written. u r executive are telling me that things are
> checked at higher level only then they can provide me
> status that my set is tempered. but here i am asking that
> if the temper is due to golden no. on ic then it will be
> written on base level nokia care center itself as it does
> no req. any machine to be checked. nokia care center had
> opened my set in front of me and said that phone is in good
> condition (means not tempered).but at the time of giving
> me after repair time they told me that it is
> tempered. now tell me who is telling me wrong things and
> who tempered my set?
>
> i had resumbited my set on u r executive requeset.
>
> so please provide me higher official no. so that i can
> complained against jaipur nokia care center (L3).and thake
> them in confrence with u
>
>
> regards
>
>
>
> & On Thu, 5/22/08, NokiaCare
> wrote:
>
> > From: NokiaCare
> > Subject: Nokia - Surendra Verma - N5310 Xpress Music
> Service Provision
> > To: [email protected]
> > Date: Thursday, May 22, 11:42 AM
> > Dear Mr. Verma,
> >
> > Thank you for e-mailing Nokia Care.
> >
> > This e-mail is in reference to the service provision
> of
> > Nokia 5310
> > Xpress Music. We regret the inconvenience caused.
> However,
> > as per the
> > update from our customer care division, we would like
> to
> > inform you that
> > your handset has been assessed to be liquid logged.
> Hence,
> > we request
> > you to visit the Nokia Care Centre in order to
> substantiate
> > the delivery
> > of the handset.
> >
> >
> > Further, you may kindly note that all Nokia phones
> come
> > with a 12 month
> > warranty from the original date of purchase. Our
> warranty
> > guidelines
> > state that any repairs or servicing would be covered
> under
> > warranty
> > provided our qualified Nokia technicians do not find
> any
> > physical or
> > liquid damage (s) on the phone. We would like to advise
> you
> > that the
> > warranty is void in the event that the technicians
> find
> > that your phone
> > has been subject to any of these damages.
> >
> >
> > Should the technician find the phone to be repairable,
> a
> > repair
> > quotation would be provided. If the customer chooses
> to
> > have the phone
> > repaired, the customer would need to bear the cost of
> the
> > service charge
> > as well as the repair charges of the phone. In certain
> > instances, the
> > phone may be irreparable and the customer would be
> advised
> > of this.
> > Unfortunately, once the phone has been assessed to
> contain
> > any liquid
> > ingression by the Nokia Care Centre, we would not be
> able
> > to guarantee
> > the issue will not reoccur as the phone would be
> assessed
> > as being
> > "beyond economical repair".
> >
> >
> > We would not be able to verify how liquid came into
> contact
> > with the
> > motherboard to cause the corrosion in question.
> However,
> > once liquid
> > ingression has been found on the phone, the warranty
> is
> > automatically
> > void. Nokia stands by our Nokia Care Centre report and
> our
> > limited
> > warranty clause, which can be found in your user
> manual:
> > clause 9 (A),
> > which explains that liquid ingression is not covered
> by the
> > warranty.
> >
> >
> > We hope this clarifies and regret the inconvenience
> caused.
> >
> > For further enquiries, please feel free to contact our
> > Technical Support
> > Executives at 30303838 between the hours of 9:00am and
> > 9:00pm, seven
> > days a week. For online support, visit "Have a
> > question? Ask Nokia" at
> >
> www.nokia.co.in/asknokia.
> > You may also find
> > answers to your queries at www.nokia.co.in/support
> > . We reassure
> you of
> > our continuous
> > support.
> >
> > Please help us improve our services by clicking on the
> > following link:
> > www.nokia.co.in/caresurveys
> >
> >
> > Kind regards,
> >
> > Junasha Barman
> > Nokia Care
> >
> > &&-Original Message&&--
> > From: "ext kailash singh"
> > To:
> > CC:
> > Sent: Wednesday, May 21 1:04:01 PM
> > Subject: Re: Nokia - Surendra Verma - N5310 Xpress
> Music
> > Service
> > Provision
> >
> >
> > dear,
> > now the 24 hrs. are over and till now u r not able to
> > update on by set.
> > sir tell me what u want from me take action. media is
> > wating for my
> > statement against u & they will publish it if u r
> not
> > solving my problem
> >
> > regards
> >
> > & On Tue, 5/20/08, NokiaCare wrote:
> >
> > > From: NokiaCare
> > > Subject: Nokia - Surendra Verma - N5310 Xpress
> Music
> > Service Provision
> > > To: [email protected]
> > > Date: Tuesday, May 20, 10:11 AM
> > > Dear Mr. Verma,
> > >
> > > Thank you for e-mailing Nokia Care.
> > >
> > >
> > >
> > > This e-mail is in reference to the service
> provision
> > of
> > > your Nokia 5310
> > > Xpress Music. We understand your displeasure and
> > sincerely
> > > regret the
> > > inconvenience caused. Please be assured that the
> > matter is
> > > looked on a
> > > priority basis. You may kindly note we have
> forwarded
> > your
> > > concern to
> > > our Customer Care Division and they would be
> > coordinating
> > > with the Nokia
> > > Care Centre in order to expedite the service
> provision
> > of
> > > the phone. We
> > > request you to call the Nokia Care line after 24
> hours
> > for
> > > the update.
> > >
> > >
> > >
> > > We appreciate your patience and further solicit
> your
> > > cooperation.
> > >
> > > For further enquiries, please feel free to
> contact our
> > > Technical Support
> > > Executives at 30303838 between the hours of
> 9:00am and
> > > 9:00pm, seven
> > > days a week. For online support, visit "Have
> a
> > > question? Ask Nokia" at
> > > www.nokia.co.in/asknokia.
> > > You may also find
> > > answers to your queries at
> www.nokia.co.in/support
> > > . We reassure you of
> > > our continuous
> > > support.
> > >
> > > Please help us improve our services by clicking
> on the
> > > following link:
> > > www.nokia.co.in/caresurveys
> > >
> > >
> > > Kind regards,
> > >
> > > Sweta Sanadhya
> > > Nokia Care
> > >
> > > &&-Original Message&&--
> > > From: "ext kailash singh"
> > > To:
> > > CC:
> > > Sent: Monday, May 19 2:23:47 PM
> > > Subject: Re: Nokia - Surendra Verma - Nokia N5310
> > Xpress
> > > Music Service
> > > Provision
> > >
> > >
> > >
> > > dear,
> > > i have deposited my set with u on 29 th and it
> had
> > been
> > > more then half
> > > month till now u r not position to comment on my
> set
> > .here
> > > i clerify u
> > > that my set is only 3.5 months old and u r giving
> me
> > > excusses insted of
> > > reaplacing it whenever i call u. i am giving u
> time of
> > > monday to resolve
> > > my probelem .other wise i have to lauged criminal
>
> > &
> > > legal case both
> > > against u as the fraud is doen to me from u r
> customer
> > > care. the case
> > > will be for 5 lac. for my inconvience, lose in
> > bussiness
> > > & mental
> > > dissatisfaction as per indian law advised by my
> lawer.
> >
> > >
> > > regards
> > >
> > >
> > > & On Thu, 5/15/08, NokiaCare wrote:
> > >
> > > > From: NokiaCare
> > > > Subject: Nokia - Surendra Verma - Nokia
> N5310
> > Xpress
> > > Music Service
> > > Provision
> > > > To: [email protected]
> > > > Date: Thursday, May 15, 9:01 PM
> > > > Dear Mr. Verma,
> > > >
> > > > Thank you for e-mailing Nokia Care.
> > > >
> > > >
> > > >
> > > > This e-mail is in reference to the concern
> you
> > are
> > > facing
> > > > with Nokia
> > > > 5310 Xpress Music. We understand that the
> > incident of
> > > > service provision
> > > > of your phone has been very inconvenient to
> you
> > and
> > > > sincerely regret the
> > > > delay in communicating the status of the
> phone.
> > We
> > > assure
> > > > you that we
> > > > have communicated your displeasure to the
> > Customer
> > > Care
> > > > Division for
> > > > their immediate and prompt action.
> > > >
> > > >
> > > >
> > > > Our Customer Care Division is working on
> your
> > case on
> > > a
> > > > priority basis
> > > > in order to expedite the service provision
> and to
> > > provide a
> > > > definitive
> > > > resolution to your phone concern. Further,
> we
> > request
> > > you
> > > > to contact the
> > > > Nokia Care line after 48 hours in order to
> know
> > the
> > > status
> > > > of the phone.
> > > > Pursuant to your request for replacement, we
> > would
> > > like to
> > > > inform you
> > > > that we are presently not in a position to
> > comment on
> > > the
> > > > request.
> > > > However, we acknowledge having received your
> > request
> > > and
> > > > has been
> > > > forwarded to our customer care division.
> > > >
> > > >
> > > >
> > > > Please be assured of our best attention in
> > resolving
> > > the
> > > > concern in your
> > > > phone.
> > > >
> > > >
> > > >
> > > > We appreciate your patience and further
> solicit
> > your
> > > > cooperation.
> > > >
> > > >
> > > > For further enquiries, please feel free to
> > contact our
> > > > Technical Support
> > > > Executives at 30303838 between the hours of
> > 9:00am and
> > > > 9:00pm, seven
> > > > days a week. For online support, visit
> "Have
> > a
> > > > question? Ask Nokia" at
> > > > www.nokia.co.in/asknokia.
> > > > You may also find
> > > > answers to your queries at
> > www.nokia.co.in/support
> > > > . We reassure you of
> > > > our continuous
> > > > support.
> > > >
> > > > Please help us improve our services by
> clicking
> > on the
> > > > following link:
> > > >
> > > > www.nokia.co.in/caresurveys
> > > >
> > > >
> > > > Kind regards,
> > > >
> > > > Suchitra Sethia
> > > > Nokia Care
> > > >
> > > > &&-Original Message&&--
> > > >
> > > > From: "ext kailash singh"
> > > > To:
> > > > CC:
> > > > Sent: Thursday, May 15 6:12:24 PM
> > > > Subject: Re: Nokia - Surendra Verma - Nokia
> N5310
> > > Xpress
> > > > Music Service
> > > > Provision
> > > >
> > > >
> > > >
> > > > dear,
> > > > i sumitted my set with nokia care today.my
> new
> > job
> > > sheet
> > > > no. is
> > > > 192343506/080515/3.
> > > > for your kind attention when i submited my
> > handset at
> > > nokia
> > > > care centre
> > > > it was not tempored. had it been tempored it
> > should
> > > have
> > > > not been taken
> > > > from the care centre.when i recieved the
> handset
> > from
> > > care
> > > > centre i have
> > > > written it on the jobsheet that i recieved a
> > tempored
> > > > handset.
> > > >
> > > > so pls either repair the same set as it is
> in
> > warrenty
> > > > period or send me
> > > > a new set in order to avoid any legal
> actions.
> > > >
> > > > Regards
> > > > surendra verma
> > > >
> > > >
> > > >
> > > >
> > > > & On Wed, 5/14/08, NokiaCare wrote:
> > > >
> > > > > From: NokiaCare
> > > > > Subject: Nokia - Surendra Verma - Nokia
> > N5310
> > > Xpress
> > > > Music Service
> > > > Provision
> > > > > To: [email protected]
> > > > > Date: Wednesday, May 14, 5:57 PM
> > > > > Dear Mr. Verma,
> > > > >
> > > > > Thank you for e-mailing Nokia Care.
> > > > >
> > > > > This e-mail is in reference to the
> service
> > > provision
> > > > of
> > > > > Nokia 5310
> > > > > Xpress Music. We regret the
> inconvenience
> > caused.
> > > > However,
> > > > > as per the
> > > > > telephonic conversation with one of our
> > executive
> > > on
> > > > 14th
> > > > > May we
> > > > > request you to visit the Nokia Care
> Centre
> > and
> > > call
> > > > the
> > > > > Care line from
> > > > > the Care Centre itself so that our
> Customer
> > > Service
> > > > > Representatives can
> > > > > assist you further.
> > > > >
> > > > >
> > > > > We suggest you to kindly prefix the STD
> code
> > of
> > > the
> > > > city
> > > > > from which you
> > > > > are calling to 30303838, if you are
> dialling
> > from
> > > your
> > > > > mobile phone in
> > > > > order to contact Nokia Care line. If
> you are
> > > dialling
> > > > from
> > > > > a landline
> > > > > phone, you may directly dial the
> number.
> > Please
> > > be
> > > > informed
> > > > > that local
> > > > > call charges would apply.
> > > > >
> > > > >
> > > > >
> > > > > Further, we would like to inform you
> that
> > once
> > > the
> > > > phone
> > > > > has been
> > > > > assessed to be Tampered, Liquid logged
> or
> > > phy
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