Hello,
I bought a nokia 5800 xpressmusic on 20th october from Mobilestore Baguiati, Kolkata. When they demonstrate the set, then we saw that we can notr accept calls from the handsfree. The store guys told me that there will be some settings problems and please see the manual and it will be fixed. I discover at the night of 20th october that the handsfree does not work at all. Next day I went to the mobile store and they told, as that is one day over, the responsibility was not their. They told me to go to nearest nokia care which is situated at golaghata, kolkata. I submitted the handset to them on 23rd October, after 10 days they told they even not send it to head-office (Noida) and there as I insist to check, they discover the problem is not of the handsfree but of the headdset. Then I again inform the mobile store guys. They told me to submit the set again to nokia care as they talk to the head of the customer care and the mobile store head also and they assure me to fix the problem. I again submitted the headset and the handsfree to nokia care on 3rd November as they send the all things to Noida, the head-office for repairing or replacement. After then on 14th November the nokia care guys call me, as my set is back repaired. When I go to receive my phone I found the problem is as it is and the headset can not detect the handsfree remote at all.
I'm just fade up with these guy's irresponsibility. I bought the phone with approx Rs. 13590. which is a big ammount for me. And from the day I bought it I even can not use it.
Please help me. If you need any document please let me inform, I'll provide it.
Waiting for quick solution
thanking you
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