I purchased a brand new Nokia mobile handset 6110 Navigator through Nokia authorised dealer in Bangalore on 9th June. The IMEI NO. for the same is : 354847014801530
After the purchase of the said Nokia handset immediately after one week of its use there was a problem with the keys on the right hand side of the keypad (the upper level keys) due to which i have hardly been able to use the phone. I have deposited the phone in your Nokia care center four times. First two times it was deposited with Nokia care center at 90, Bhagat Singh Market, near Gole Market New Delhi-110001, they retained the handset for more than one month and my problem was not solved. They returned the handset as it is.
I requested for replacement/swap of the handset. As recomended by Nokia care center executives I deposited the phone again for the third time in their Nokia care center S-10, Green Park Extn. (Near Uppahar Cinema) New Delhi-110019 with a request to replace the handset. Here again my phone was retained for nearly a month for check up of the handset. When I went to Nokia centre for receiving the phone the handset was retunred to me in the same condition and the notified defect was not rectified, after delivery of the said handset the handset has developed the same problem. The fourth time again i have submitted the phone in their Noida Care center as they said they can process my request only if it is deposited in any of their Nokia care centers. Now again the Nokia care center people are saying that it will be sent to the head office for repair. This is just unreasonable how many times do they expect me to visit the nokia care center. The phone has already been sent to the head office thrice earlier. I need an immediate replacement. I did the biggest mistake by purchasing nokia handset relying upon their so called "brand name". I could not use the phone even for a month. I spent more than Rs.14, 000/- for the said handset. Please help me in getting a replacement.
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