I bought a Nokia 6700 Classic (Silver Color) on 26-Aug from Planet M, Brigade Road.
But after a week when I tried the BLUETOOTH, it was not working.
So I gave it to Nokia Care located at BTM Layout Bangalore on 05-Sep.
My Job Sheet number is 517465550/090905/13.
I have been told by the manager that it is a hardware problem and it'll take 15days to repair/replacement.
On 19-Sep, when I went, they delayed delivery for 7 days telling me"they are going to replace as it could not be repaired."
Again on 25-sep, they delayed for 3 more working days with a cause "Stock not available."
On 30-sep, when I visited again, I got a an exclamation that "The set has been replaced with an Black colour mobile set that I felt a used one (The case seems not a new one) and not of my choice (Colour)."
So I did not received that set and had a talk with manager who assured me within next 4-5 working days I will get the silver colour Mobile set.
Again on 05-Oct visit, I have been told the stock will arrive on the next day and they will deliver it on 7th.
But in 7th Oct, again they are telling that it will take 4-5 days more for delivery.
I hope, you can sense the pain I'm bearing now (WIth a 8 visits per month for a new mobile).
I asked the manager and the contact person to refund if possible, so that I can go for another one where it is available.
But I got a reply, "Once You purchased, there is no way to get you the money back what ever may be the cause."
It seems all my efforts and there promises are in vain as they do not feel the value of time and money I am spending just for the shake of a mobile.
Being brand loyal to Nokia since last 3 years is paying it now to me (Till the date, this is the worst servcie, I got in my life)
With hope for a positive reply from you soon.
0 comments