My complaint is regarding my phone Nokia 7610 which I had purchased in the month of January. There are some complaints in my set. First is that the keypad lights are not coming when we are typing the message or dialing any number. We cant type the message in the night without the light. Another complaint is that when I receive the message or send the message the time of sending or receiving the message is not correct. For example if I am sending the message at 12 in the afternoon then the time of sending message will come 3.45 am. I am in Jalandhar and I had gone to the Nokia Care Center Mobile Clinic Shop No 4, Green Mart Complex, Model Town Road, Jalandhar. The person over there he kept my mobile for a day and he delivered it without repairing. When I checked the phone in the shop then it was again not working. He had stamped delivered on it. But after checking he said we are not able to repair it we will send the phone to Noida Head Office for repair. How can he stamp it delivered if the job is not done. Why they had opened Nokia care center in Jalandhar if they are not capable to do their job? Now he said it will take ten to twelve days to get it repaired from the head office. The Job Sheet No. is 177433527/090515/5.
The Product details are as follows: EMI NO 356388029326427. PRODUCT CODE-0563047, MODEL NAME- 7610s (GSM).
Kindly let me know how much time it will take. Nobody can wait for so long as all my work is done thru mobile. What is the use of having local Nokia Care Centers?
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