I have never seen such a pathetic customer support and nevertheless, the WORST instruments. I bought 6270 in Feb (Rs.14K), and today being 12th Feb, more than me having the mobile, it was there in the nokia (so called) CARE who had my mobile. On 22nd Dec`07, the mobile was totally crashed n they promised to replace a Brand New Mobile within 20 days.
After running behind them for more than one and a half month on 12th Feb `08 (today) morning they gave me a used mobile (there were some downloaded songs and Bluetooth had a name of a person). My mobile was a dark Brown color mobile, but what I got was a white color mobile (not even silver color). Even if I try to change the panel not whole of the panel can be changed, it will have a major white portion,
Felt happy for at least getting something called mobile I took it (at 2.40pm). At around 5.40 today, again the so called new mobile (also) crashed. The same problem which my earlier mobile had. Again I have given this mobile for servicing and now YET ANOTHER 5 DAY FOR IT TO COME.
Above all the customer support, even shops in the road sides know to value their customers. BUT these people are out of the world. The treat as if we have gone for some obligation to them. The person in the call center will disconnect the call if they wish to talk, rather than they having patients to listen to customer’s agony, we have to talk to them with empathy.
THE WORST SERVICE IN NOKIA CARE. NOKIA MOBILE, A JUNK MOBILE
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