My cell phone got damaged while updating software. There is no help from Nokia.
I need my phone repaired or replaced. The contents of my coorespondance with nokia are given below.
Dear sir/Madam
I have contacted Nokia care line and on his advice sent the cell phone to HCL INFINET LTD- A-78, Sector-2 NOIDA U P. They kept the phone for 6 Days and returned the same with out repairs in the same condition. They have again charged me Rs.112/- as service charges.
Now i do not know what to do with my phone.
NOKIA people are cheating their customers. My cell phone got damaged while updating software, for which NOKIA flashes massages and prompt customers to update softwares and get the cell phone damaged.
NOKIA CARE centers are also cheating customers and not providing any services only charging with out carrying out repairs.
I would be filling a complaint in consumer forum for this.
Regards
P K Bhatt
9350707007
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From: [email protected]
To: [email protected]
CC:
Subject: Nokia - Pramod Bhatt - N70 Phone Functionality
Date: Sat, 28 Jun 14:50:42 0530
Dear Mr. Bhatt,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of N70. We regret the inconvenience caused. We request you to kindly contact the Nokia Care Line while you are present at the Nokia Care Centre. Our executive will assist you in the best possible way.
In order to call our Nokia Care Line we suggest you to kindly prefix the STD code of the city from which you are calling to 30303838, if you are dialing from your mobile phone. If you are dialing from a landline number, you may directly dial the number. However, if he is dialing from a BSNL/MTNL landline, the customer has to prefix the STD code 080 before calling 30303838. This procedure is not applicable for Airtel/Reliance landline users.
Please note, local call charges would apply.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Nancy. J
Nokia Care
&&-Original Message&&--
From: "ext Pramod Bhatt"
To:
CC:
Sent: Friday, June 27 4:39:13 PM
Subject: RE: Nokia - Pramod Bhatt - N70 Phone Functionality
Dear sir,
On your advice i have sent my phone to nearest customer care center M/S Shreejee Enterprises LG3, B5 RDC raj nagar Ghaziabad. They kept the phone for two days and returned it to me with out repairing it and charged Rs 113/- as service charges and advised me verbally to send the phone to Noida nokia customer care centre.
I am unable to understand what type of services your service centres are providing to customers.
My phone was working all right till i have tried to update phone software. If updation of software is so dangerous, why Nokia popups are displayed, while connecting the phone to laptop on internet and prompt the user to update the software .why not Nokia strongly suggest that one should not up date the phone software him self and strongly recommend to get it updated through service center.
I am unable to understand the intent of Nokia company, to get their sets damaged by updating softwares and harassing their customers. I wont mind loosing my phone, if it would have got damaged by any other reason but by marely updating the software is intolerable to me.
I am in terribly sad and seek your appropriate advice on the matter.
Regards
P K Bhatt
9350707007
Phone model no- N70
IM No; 351863/01/374157/0
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From: [email protected]
To: [email protected]
CC:
Subject: Nokia - Pramod Bhatt - N70 Phone Functionality
Date: Mon, 23 Jun 11:13:48 0530
Dear Mr. Bhatt,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the functionality of Nokia N70. We regret the inconvenience caused. We request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â?? Power ONâ? �? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards,
Sarin Lohi
Nokia Care
Disclaimer:
&&-Original Message&&--
From:
To:
CC:
Sent: Sunday, June 22 2:09:20 PM
Subject: Ask Nokia - India Customer Service
[THREAD ID :2-34N9NJ]
[Salutations: Mr.]
[FirstName: Pramod]
[LastName: Bhatt]
[DOB:20.06.1958]
[Gender: M]
[Email: [email protected]]
[CountryCode:91]
[Country: India]
[Language: English]
[MobilePhone: N70]
[Model: Nokia_N70]
[Imei: No Known]
[State: Ghaziabad]
[Postal:201001]
[Feedback: I have up dated my phone software after down loading from internet. Every thing went well till it down loaded about 45.5MB in my phone from my Lap top. Then the phone became blank and massage appeared saying Remove battery and charger from your phone and then install battery and press ON botton for few second to recover. I tryed it severel times but my phone is dead.]
My cell phone got dama
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