Inefficiency of the Nokia Care Kormangala, Bangalore.
At this moment I am left thinking what should I do now with my mobile set Nokia 6500-s that I bought just in June 08.
The handset slipped from my hand one month after I bought the set as a result there were 3-4 small black lines on the screen which were not effecting the performance of the cell in any way so I did not give it to Nokia care for repair as I didn’t wanted to part with my new cell for long. Around one month later from the incident after I had transferred some images through Bluetooth my cell turned off and on turning it on it stayed on the initial blue screen, so I had to take off the battery in order to switch it off.
I gave it to Nokia Care Kormangala, Bangalore for repairing, they saw those lines on the screen and said first they will repair the screen which will cost me Rs 1800/- and then they will reinstall the S/W, I kept following up with them they said the screen part is not available so it will take some time. After 20 days when we went to Nokia care kormangala they said they have changed the screen and will install the S/W and asked us to wait.
After 15-20 mins we were informed that since S/W upgradation will take time hence we should come after 3 days. When we went the next time we were told that there was a problem in the motherboard and the set is irreparable…
From the job sheet they smartly cut of “that the phone was restarting /rebooting “that was mentioned earlier and gave us back our cell.
On consulting with the manager of Nokia care Kormangala “Varsha “, she flatly told us that she will not do anything we could go ahead and do whatever we want, as while submitting the set we had signed a paper which said something like this “In physical damaged cases, the cell might also go dead while repairing” so this is how a working cell has been turned completely dead by Nokia service center (Care) proudly and without any regrets.
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