I gave a nokia 6131 to nokia customer care pathankot (punjab) on 28th june for repairing. the problem was that the phone didn't get switched on.
i belong to himachal pradesh and nokia customer care office is around 20 kms away from my residence. so, most of the time i was in contact with them on telephone only.
after i gave them the phone i had to to through both physiacl as well as mental torture and financial as well.
many times i went to their office to ask for my phone, they always kept me waiting for around 3-4 hours and always gave me the same answer that they have repaired it but it still has some problem, so i shud contact them after 2-3 days. this didn't happen once but for 4 times whenever i went to thier office.
after all this ridiculous part, i finally contacted them on 4th aug and asked for my phone to return me back without repairing.
now here comes the most sad part:
they gave me a nokia 6131 fully scratched and loking very disgusting . i told them that this is not my phone . then they said that they know and your back part of the phone has been misplaced . so, u take this.
when i asked them about my front panel of the phone, they took around an hour to find it in their office and then joined my phon's front panel to their back panel (fully scratched).
i saw that they had pasted some pathetic sticker on the outer diplay and they gave me the reason that they did so to differentiate it from other phones.
now, i have a phone with fully sctached back panel and disgusting looking keyguard.
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