Sir,
I know warranty period of my handset is over, and your NCC told me that estimate is likely to be more than Rs. 3, 000/-. But in addition to this what I want to tell that, I also know I have to make payments of this type for unlimited times. This is what I have experienced by purchasing THREE NOKIA N-series handsets.
So I would prefer to garbage this handset and now switch over to SAMSUNG/ERRICSON mobile phone. If I am ready to put Rs. 15, 000/- again, why should not I take precaution from getting trapped in NOKIA’s recurring payment for purchasing a good handset.
I don’t want NOKIA’s association any more sir. Thanks again for your CO-OPERATION and valuable suggestion.
Regards
Vikash Anand
From: [email protected] [mailto: [email protected]]
Sent: Monday, November 30 11:44 AM
To: ANAND, VIKASH
Cc: Kartik. [email protected]
Subject: RE: Service
Dear Mr Vikash,
Greetings!
We have tried to repair your h/s at Panipat Care Centre, which you have submitted for a hang issue. But as you are facing this issue even after software upgradation of same, so we have to send your handset at our back-end for further repair, so that this issue can be fixed permanently.
Thus, I will request you to submit your h/s with Panipat Care Centre, so that we can get same repaired from back-end, & they will provide you estimate value for the repair, as your handset warranty has been expired already on 10-April.
Waiting for your kind revert on same.
Thanks & Regards,
Malkiat Singh
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From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Monday, November 30 10:25 AM
To: Singh Malkiat (Nokia-M/NewDelhi)
Cc: Mahajan Kartik (Nokia-M/Gurgaon)
Subject: FW: Service
Dear Sir,
Please go through the entire chain of this mail and accept the truth that, buying NOKIA N-series mobile phone is not a onetime payment, rather it is recurring type payment, and after your hectic day to day schedule, you have to be there at NCC queue on a regular basis.
I was telling my problems about the N-73 (which you had replaced my N-91 8 GB) after realizing that the handset was unable to use. Again I started facing similar problems with this N-73, and when I started making complaints, you tried to hide your faults quoting so many irrelevant facts to me, e, g. Its like computer, its software needs upgradation, software of my handset has gone outdated, after updating the software problems would vanish. But you never replied to my query ‘What is the average life of a NOKIA N-series mobile phone’. In my view average life is 8-12 months and after this period it starts troubling the user. And the user has to make recurring payments every now and then to make it work. What else the innocent/helpless user can do after putting 14, 000/- rupees and his belief to NOKIA. He has no choice other than to make recurring payments.
As per your suggestion, I had given my handset to NCC for software upgradation, but the problem had not at all recovered. I was again called by NCC to review problems. I submitted my handset to NCC on 27.11.09, and they told that it is to be kept with them for monitoring the problem. After detailed examination, they told me next day that, the handset is having a number of problems, as if, I was injecting problems is the past one year operation. I used my handset so carefully that it still looks new. They told me, the handset is required to be sent to HO and rectification charge is likely to be more than Rs. 3, 000/-.
Now please tell me, is it not a recurring type payment against my purchase, is it not true that every N-series is bound to suffer from problems after 8-10 months and user has to make further payments. I wont request you to rectify my handset without any charge, rather I request you to accept these true and practical allegations, which you never accepted in spite of so many problems faced by me and letting you to know all the problems. I wont spend a single penny over this bloody handset, whether it works or not. I’ll garbage it and buy any other handset by SAMSUNG/ERICSSON, but not spend any more loyalty to NOKIA. Because I know very well that it will again go into troubles like my N-91, N-91 8 GB, and I’ll have to keep paying like Rs. 3, 000/- with no limit.
Thanks for your co-operation
Regards
Vikash Anand
From: ANAND, VIKASH
Sent: Friday, November 27 9:41 AM
To: '[email protected]'
Subject: RE: Service
Dear Sir,
As per telephonic talk from your NCC on 09.11.09, I’ll come to you today by 12 AM. Kindly book my appointment.
Regards
From: ANAND, VIKASH
Sent: Friday, November 06 2:05 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: RE: Service
Dear Sir,
You updated software of my handset today, but the problems already mentioned are still there as earlier. I felt nothing better with this handset. It is still hanging that way only and I am not able to know if there is any call.
Regards
Vikash Anand
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, October 21 10:41 AM
To: ANAND, VIKASH
Cc: [email protected]
Subject: RE: Service
Dear Sir,
Kindly Visit at Nokia Care Center they will check the data accordingly will update you.
Regards,
Pramod Kumar
From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Wednesday, October 21 10:33 AM
To: Kumar Pramod.6 (EXT-KellyServices/Gurgaon)
Subject: RE: Service
I am not able to save the data in my PC. Neither it is being saved as a folder, nor separately in word or excel sheet. Perhaps, I do not know how the data of a mobile phone is saved in PC. Suggest me what to do, in order to keep old data.
Regards
Vikash Anand
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, October 21 10:01 AM
To: ANAND, VIKASH
Cc: Kartik. [email protected]; [email protected]
Subject: RE: Service
Dear Sir,
This is as per discussion with Mr. Malkiat today that as a goodwill gesture we will upgrade the software of your handset on FOC basis.
Kindly visit at Nokia Care Center as per your convenience
Regards,
Pramod Kumar
From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Wednesday, October 21 9:20 AM
To: Mahajan Kartik (Nokia-M/Gurgaon); Kumar Pramod.6 (EXT-KellyServices/Gurgaon)
Subject: Service
Dear Sir,
Mr. Pramod had called me at his Nokia care. Yesterday, I went there. Your representative told me, that warranty period is over and I have to pay the rectification charges. Also, she said that all data will be lost.
Sir, I know that my handset can be repaired anywhere by paying the charges. I had not informed you about my problem to allow me to visit Nokia care. My concern is that, the handset was replaced on 24.08.2008. Its 14 months now after the replacement. My question is that, are your all N- series bound to bear problems. If it is so, then why anyone should buy this product. The N-91 which got lost, also suffered same and more problems, next I bought N-91 8 GB, that also suffered critical problems, which you realized and replaced. Now this N-73 after only 14 months of use again suffering critical problems (battery exhausted completely one month back, hanging very seriously, no any sound or vibration in general mode, I cannot ever know that someone is calling). My stories prove that, every of your N-series are bound to suffer problems and one have not to make one time payment to buy any N-series handset, but he has to pay on recurring basis.
Anyway, yesterday I refused to submit my handset to Nokia care, after the way of treatment at your Nokia care. I bought another handset. I will garbage it, but not spend a single penny any more.
I want to ask you with a very sincere request to answer, that: WHAT IS THE AVERAGE LIFE OF ANY N-SERIES NOKIA HANDSET WITH NORMAL USE. I again request you to answer me, so that I can satisfy myself, if it is nearly 8-12 months. And sir, to be honest you should mention this in the product warranty card that, its average life is 8-12 months, so that customers should not feel cheated, and they should keep in mind that, it is not single time payment but recurring type payment to buy a Nokia N-series handset.
Hope you will answer my single query.
Thanks & Regards
Vikash Anand
9996033314
From: [email protected] [mailto: [email protected]]
Sent: Sunday, October 18 8:26 PM
To: ANAND, VIKASH
Cc: [email protected]; Kartik. [email protected]
Subject: RE: No proper solution, Your verdict received.
Dear Sir,
Greetings,
This is as per our telcon today request you kindly submit your handset at nearest Nokia Care Center for further resolution.
Regards,
Pramod Kumar
From: Mahajan Kartik (Nokia-M/Gurgaon)
Sent: Friday, October 16 9:52 AM
To: Kumar Pramod.6 (EXT-KellyServices/Gurgaon)
Cc: [email protected]; ext ANAND, VIKASH
Subject: RE: No proper solution, Your verdict received.
Please speak to Mr Anand and see what best way we can resolve the issue faced by them as mentioned in the mail trail.
Regards,
Kartik
Visit us at www.ovi.com
From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Friday, October 16 9:50 AM
To: Mahajan Kartik (Nokia-M/Gurgaon); Kumar Pramod.6 (EXT-KellyServices/Gurgaon)
Cc: [email protected]
Subject: RE: No proper solution, Your verdict received.
Dear Sir,
As per my belief about Nokia, the new NOKIA N-73 which you had replaced for NOKIA N-91 has also gone same way. It started hanging very seriously. Its IMEI no. is 355718021581721. But you had crossed my belief that not all NOKIA phones suffers with problems. Its proof of my belief and experience about NOKIA phones. Now what should I do, my warranty is also over. Again I have to visit your NOKIA care frequently now.
From: Kartik. [email protected] [mailto: Kartik. [email protected]]
Sent: Saturday, August 23 11:59 AM
To: [email protected]; [email protected]
Cc: [email protected]
Subject: RE: No proper solution, Your verdict received.
Dear Pramod,
Please urgently update Mr. Anand on the status and update me with the closures please.
Br,
Kartik Mahajan
Nokia India Pvt Ltd.
India's Most Trusted Brand
%%%%%%%%%%%%%_
From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Friday, August 22 7:53 PM
To: Mahajan Kartik (Nokia-M/Gurgaon)
Cc: [email protected]
Subject: FW: No proper solution, Your verdict received.
Can I expect at least any sort of reply from you Sir…if you cant give any assurance about your service…??? My case restarted on 05.08.08 and till date it is in pending. Today its 22.08.08.
%%%%%%%%%%%%%_
From: ANAND, VIKASH
Sent: Friday, August 22 2:44 PM
To: 'Kartik. [email protected]'
Cc: '[email protected]'
Subject: FW: No proper solution, Your verdict received.
Dear Sir,
I had been told on 20th Aug evening to go to Nokia care on 21st Aug after 10 am by Mr Malkit, with all the accessories of old N-91 set and collect my replaced handset. Yesterday morning also I had a call from Mr Kumar (01244199214) to collect my handset immediately. So after such confirmations, I took leave, and reached Nokia care by 3.30 pm. After reaching there, I was told that they did not receive handset till that time. I got so much irritated. Moreover, the person from Nokia care informed me that only loose handset has been dispatched from HO and I’ll have to wait for the accessories. This means I have to make some more visits to Nokia care, of which I am so much scared.
%%%%%%%%%%%%%_
From: ANAND, VIKASH
Sent: Monday, August 11 3:44 PM
To: 'Kartik. [email protected]'; '[email protected]'; '[email protected]'
Cc: '[email protected]'
Subject: RE: No proper solution, Your verdict received.
Dear Sir,
After waiting for one week today your representative Mr Malkit, Panipat told me they have put my set under quality control, and its not sure still now that my handset will be replaced or not.
After being so much harassed, I had demanded for the replacement of my handset, as it faced exactly the same fault twice within one week and handset being within warranty period. My warranty expires on 24.09.08. You please reply me, is this a proper solution? What if the set again face the same problem just after expiry of warranty period. Its almost clear that any of your representative did not give his ear to my crying. I faced exactly same problem with my earlier set also, twice in the present set, but you are still adamant keeping your quality on the top most.
Lastly I can tell only one thing that I am repenting a lot, recreating faith on Nokia. This is the last time for me and all my knowns making a faith on Nokia. Now I have known Nokia from top to bottom.
Thanks for being so much customer friendly.
Regards.
Vikash Anand.
%%%%%%%%%%%%%_
From: ANAND, VIKASH
Sent: Saturday, August 09 12:43 PM
To: 'Kartik. [email protected]'; [email protected]
Cc: '[email protected]'
Subject: RE: No proper solution
Dear Sir/Madam.
I had resubmitted my faulty handset to Nokia care on 05.08.08 as per the instruction from Nokia HO, Gurgaon. Till date I have not been told about any of your decision. My handset is still with Nokia care, Shree nath telecom, Panipat.
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From: Kartik. [email protected] [mailto: Kartik. [email protected]]
Sent: Thursday, August 07 3:28 PM
To: [email protected]
Cc: [email protected]
Subject: FW: No proper solution
Dear Sangeeta,
This is FYI and n/a please.
Br,
Kartik Mahajan
Nokia India Pvt Ltd.
India's Most Trusted Brand
%%%%%%%%%%%%%_
From: ext ANAND, VIKASH [mailto: [email protected]]
Sent: Thursday, August 07 3:22 PM
To: Mahajan Kartik (Nokia-M/Gurgaon); Services Support (RES/Gurgaon)
Cc: [email protected]
Subject: No proper solution
Dear Sir,
I am again sending you the complaint in written as the attachment. It had been sent to you on 04.08.08 also. I am not getting any proper response from any concerned authority.
I have submitted my handset to Nokia care on 05.08.08, job sheet no. 310434038/080805/44. They did not tell anything regarding replacement. When I talked to Mr. Pramod, at Nokia head Office, Gurgaon on 01244199000, he told ‘I have forwarded your case to Mr Malkit, Nokia, Panipat, and he will only deal with your case’. Yesterday I kept dialing Mr Malkit on 9996144471 but he never received my calls.
Neither Nokia HO people want to tlak to me nor Nokia Panipat person wants. And Nokia care “ Shree Nath telecom” tells we cant give you any answer regarding replacement.
I do not want any more problem, and if the set got faulty within a week after repairing, there is no guaranty that problem will not repeat. I have so many records of same cases. Many of my knowns have faced just similar problem. On this basis I am dead sure that this problem will keep repeating. And my warranty expires on 24.09.08, and then no one will be responsible if problem occurs.
Moreover I am not so much free that I should keep visiting Nokia care. I am a responsible PSU officer, and I don’t want to be named as a defaulter from my duties because of NOKIA. This is clearly a case of harassment. If I would not get any proper solution from any concerned authority, I am going to file a case in the court of Law. For this I have already talked to my advocate. I am just waiting for the solution.
Thanks & Regards
Vikash Anand
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