Dear Sir/Madam,
I am not getting proper support from Nokia Care and Care Line even on mail.
The Nokia Care Centre damage (Tempered) my handset during repair and when I asked to repair the set they refuse to do the same and misbehaved with me.
The same was immediate informed to Nokia Care Line (080-30303838).
Please log the complaint against Nokia Care.
File Attachment –
Nokia-1.jpg – Unable to update the Software
DSC01053.jpg- Money Receipt from Infotel Services Kolkata
DSC01056.jpg- Entry Level Scanning Report from another Nokia Centre (Arya Infotech, Kolkata)
Regards,
Arun Verma
Mobile No # 9830960388
Direct # 033 44010250, 44010251
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Monday, June 08 2:14 PM
To: Arun Verma
Subject: Nokia - Arun Verma - E51 Service Provision
Dear Mr. Verma,
Thank you for emailing Nokia Care.
This e-mail is in reference to service of your Nokia E51. We regret the inconvenience caused. We request you to call our care line from the Nokia Care Centre in order for us to coordinate with the technicians.
In order to call our Nokia Care Line we suggest you to kindly prefix the STD code of the city from which you are calling to 30303838, if you are dialing from your mobile phone. If you are dialing from a landline number, you may directly dial the number. Please note, local call charges would apply.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Prashanth MM
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
[THREAD ID:1-2SGUL4P]
&--Original Message&--
Sent: 08/06 02:09:39 PM
From: ext Arun Verma [mailto: [email protected]]
Sent: Sunday, June 07 5:26 PM
To: CustomerCare India (RES/Helsinki)
Subject: E51 Mobile (IMEI-358997012159666)
Importance: High
Dear Nokia,
I experience the worst service from Nokia Care. My nokia E51 Mobile (IMEI-358997012159666) having some call drop problem. Had disused with Vodafone regarding this issue and replaced the SIM card. Problem not sorted out after that I called your Nokia Care Line (080-30303838).
As suggested by Nokia Care-line I am tried to update my software at home but due to some problem I am not able to update the Mobile software (error massage attached with the Mail). And Nokia Care Line informed me to contact the nearest Nokia care.
As per Nokia Care Line instruction visited nearest nokia care infotel Services and at that time they informed me that left side of keypad having liquid issue and now mobile are not cover under warranty the same was confirmed by Nokia Care Line. After discussion with Nokia Care I am agreed for Mobile repair by paying Rs. 330.00.
But when I get back my phone I found that ON-OFF switch got damaged, LCD having lots of dust and Keypad was not properly screwed, they not only refuse to repair the system also blamed that my mobile on-off switch was faulty. The behavior of Nokia Care representative was very rude and non-cooperative.
I was back from Nokia Care to my office and called Nokia Care Line from 033-44010200/300, 44010250/251 and informed the problem. I was already informed the every step to Nokia Care Line (080-30303838).
As disused with Nokia Care Line I visited another Nokia Care Arya InfoTech. Engineer Reported following problem.
Physical Condition of Set is Not OK
Physical Condition of PCB is Not OK (Tempered)
I want to know that is tempering required in updating of software. I was busy in the election process that the reason I was not able to write a mail to you.
Regards,
Arun Verma
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