Hi,
I had purchased a Nokia N71 in the month of October and the handset is still covered under warranty. Device Serial Number-354855023947947; Model Number RM-346 NOKIA RM-346 NOKIA E71-1 (27)
The Power ON/OFF button of my phone is not functioning and the battery back up of my phone has reduced to only 12 Hours which is resulting in non performance of an expensive handset like E71.
I had visited the Nokia Care outlet but I was told that both these issues are out of warranty and I will be required to pay an amount of Rs.1500 (INR) to have the same repaired and leave the handset with the service centre for 15 days. Also the Nokia care centre people refused to back up the data stored on my phone and ARROGANTLY told me that it is not their job and responsibility!!
My question is how come these issues are out of warranty??.and if these things are out of warranty then what is covered under warranty.
I have been a Nokia customer since last 10 years and this is my sixth Nokia phone but never did I face any problem with any of my Nokia phones. I feel cheated by an esteemed brand like Nokia.
I request you to kindly have the set replaced or repaired ASAP so that the trust of an old customer on an esteemed brand like Nokia is restored.
I will wait for two weeks (Fifteen Days) for your reply to the best of my satisfaction before moving either to the consumer courts or the local Press.
Thank You in anticipation of a quick resolution to my complaint.
Pankaj Parashar
91-9811208874
[email protected]
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