FROM
CHAMARU LAL AGRAWAL
PO.SONEPUR
DIST.SONEPUR
ORISSA 767017
MOBILE NO 9437039251
NOKIA HANDSET 5800 XPRESSMUSIC
PURCHASED ON 15-01-09 FROM GARG AGENCY, BALANGIR.SUBMITTED WITH PRODUCT COMPLAINT TO THE NOKIA CARE AT BALANGIR M/S.PANDA MOBITECH, BALANGIR FOUR TIMES.
THEY FAILED TO REMOVE THE DEFECTS AND BLAMED IT ON BATTERY.THE BATTERY WAS NOT REPLACED.THE NOKIA CARE REPLEID THAT THE SET WAS FORMATED, THE MICROS D CARDW AS FORMATTED.THE COMPLAINED OF ANY VIRUS IN THE SET BUT THAT WAS ALSO CLEANSED BUT AFTER ALL THESE THE SET IS NOT O.K..THE COMPLAINT IS AS IT IS.
WE HAVE REQUESTED THE COMPANY TO WITHDRAWA THE SET AND REPLACE IT WITH A NEW SET BUT THE COMPANY TOLD US TO WAIT WE HAVE SEVERAL EMAILS WITH THE COMPANY.BUT THE COMPANY NOKIA DOESNOT APPROVED FOR SWAP OF THE SET.NOW YESTERDAY IT IS SAYING THAT WE HAVE TO TAKE THE SET RETURN FROM NOKIA CARE AS IT IS REPAIRED.BUT ON ENQUIRY THE NOKIA CARE SAYS THAT TEH BATTERY WAS FOUND TO BE DEFECTIVE AND IT WAS SENT TO THE COMPANY FOR REPLACEMENT AND THE REPLACEMENT IS NOT YET RECEIVED FROM COMPANY.THE SET IS LYING WITH THE NOKIA CARE SINCE 12-09-09 .
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