Date: 26.11.2009
To
The Care Manager
NOKIA INDIA PVT LTD, 4F, Tower A&B, Cybergreen,
DLF, Cyber City, Sector 25A, Gurgaon-12 Haryana.
Sub: Request to replace the present defective Nokia handset with a new one.
Dear Sir,
I had purchased Nokia Handset (Model Name - N70-1, Type-RM-84, ESN/IMEI NUMBER– 355720/02/125178/4, PRODUCT CODE –0539276, INSTRUMENT TYPE-PHONE, Purchase at Jain Infosys, A T Rd., Guwahati, Assam.
From the day of purchase, the handset is showing the frequent problem of sudden switching off and camera switch at back cover not working properly. This handset has been sent more than three times to Nokia service centre at Guwahati, Assam, and has been changed once with new one as Service Center Reported (only front part not the back cover) but the problem still persists. Here I would like to mention that this service centre is around 15 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular works. For my business work I have to travel a lot in different parts of North East, where mobile is an absolute necessity to keep a track with the clients and also with staff. For this problem with my mobile my work is also getting affected.
Due to repetition of this problem and after discussion with many persons using this particular model handset who are facing different problems using this model handset, I am in doubt that this model may have some problems, therefore I request you to kindly give me a option to change the present handset with a new one of other model and for that I agree to pay the difference amount.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
Rajib Kumar Sarma
Amrit Enclave, 3-B, Opp. East Point Tower,
Bamunimaidan, Guwahati-7810021, Assam.
Email Id: [email protected]
Contact No- 98640 64510
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