The Officer
Durga Communication
(NOKIA CARE CENTRE)
126, Mall Road (Ring Road),
Kingsway Camp, Delhi – 110 009
Mobile : 9313131355, 9313131375
Email: [email protected]
Sub: - Complaint regarding INCOMING OUTGOING CALLS of new Nokia Mobile Model No.2600C- S.Gold Purchased on 21.10.2008
Dear Sir,
Your kind attention is invited regarding complaint of new mobile Model No.2600C S.GOLD (IMEI No. 355724027779533
This handset was purchased by me from Wave Telecom Centre, B-10 Model Town- II, Delhi- 110 009.
After few days, I came to know that the facility of INCOMING & OUTGOING was not working, and I approached to Wave Telecom Centre, Model town, Delhi to set right the problem. After checking the mobile, then the shop owner told me that you go to Durga Communication, Nokia Customer Care Centre, Kingsway Camp, Delhi-9 and booked a complaint on 14/11 vide Service Job Sheet no. 5645.
On a thorough examination they had informed me that this will send to the company for repair because it was not reparable at there end.
An elapse of one month they said they can’t repair the phone unless otherwise I pay a sum of Rs.1100/- for extra charges. Due to this reason, I have collected this mobile from the USTOMER CARE and again approached to the shop – Wave Telecom Centre, Model Town for getting it repaired without cost but they said they can’t do nothing in this subject.
I can't understand as to why they are not repairing this new handset during Warranty period going on with Nokia Mobile, we are suffering since last 4 months & its also creating a problem, tension & our wastage of time & follow-up with your NOKIA CENTRE.
As this problem is a manufacturing defect, I request you to kindly arrange to take necessary action for replacement of the defective mobile with a new handset within a fortnight period, other wise I will be compelled to lodge my complaint with consumer court for suitable action or otherwise initiate legal step.
An early reply will be highly appreciated
Thank you
Yours faithfully
KARTHIKA
E-377, M.C.D. COLONY
AZADPUR, DELHI- 110 009
Email: [email protected]
Tel: 9350990955
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