I had given my Nokia mobile to Samvradhi Technologies - Nokia Care in Koramangala, Bangalore 2 months back, and suddenly in the last 2 -3 weeks, the people at the center started behaving strangely.. They claimed that my mobile had been despatched to me already, and my complaint is closed. When I threatened them of dire consequence, they mentioned that the mobile had been stolen, and they would replace it. 2 days back, they gave another mobile as replacement, but the mobile was damaged, and was in disrepair.. When I again threatened, I would go to the consumer court, they asked me to come again, and they would repair the phone and give me..
On enquiring around, I suspect there is a scam going around.. I understand that some of these Care centers have started to claim lost phones, as there is a significant value for second hand phones in the market.. So, the centers may be claiming lost phones, and selling them in grey market at much higher price than they would get by fixing the problem.. and throwing up their hands, and doing robbery in broad daylight...
Customers going to Nokia care centers BEWARE: Please keep your original job sheets with you at all time, and make sure your mobile IMEI is safely recorded, and keep all bills handy. Also, if possible, avoid going to the Care centers, and probably use trusted people to handle the jobs for you. At the rate of 10000 Rs, scamming like this, and stealing mobile phones in the name of NOKIA is a great idea.. Unfortunately, there is no way to reach Nokia senior management in India.. If somebody is watching this post, please make sure that the scamsters are punished, and not allowed to get away with daylight robbery... Nokia's brand image in India is in danger due to these fly by night operators...
0 comments