We have purchased Nokia mobile phone model 2670, IMEI No. 357662019122502 from The Mobile Store, Essar Telecom retail Limited, 1627, jaiswal Tower, napier town, Jabalpur, India vide their invoice no. MP/01406/00001/5513/5513 Dt 22.08.09.
The set started giving trouble in swiching on within 4 months and the same was sent to authorized nokia care centre Sapna Telecom, A/4, Dutt apartment, Sneh vihar, napier town, Jabalpur, India (The reference of job sheet not available), The same was repaired by them and delivered back to us in more than 1.5 months. Within 2-3 days the set developed display problem hence the set was returned back to the centre (no job sheet issued. Again the set was repaired and returned back to us after more than a month. After working (not 100 %) for only a few days, the set again developed the same problem.
This time the set was delivered to the service centre vide their job sheet no. 727504867/090630/40 dated 30th June. The set was finally delivered back to us on last week of August and it hardly worked for 2 Hrs and developed display problem.
Upon approaching the service centre, they informed that since the warranty has expired on 21/8/09,
when the set was still at the service centre, nothing can be done now. Upon argument, they informed that you are free to go to any court of India and nothing will be done.
It is surprising that the set has hardly worked for less than 6 months in all in a year and the warranty expired when the set was still at the service centre, the company is refusing to replace / repair the set and the repaired set has in fact never worked.
We are now left with no option but to wait for say another 15 days for response from your end and then initiate legal action against the company and the service provider and also make vide publicity of the same through local news papers/ TV Channels.
looking forward to a possitive response from your end.
Thanking you. Rajesh Jain/Kisan Agro/27 pratap market, Damoh Road, jabalpur, M.P., India
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