To
The Manager
Customer Care
Nokia
SUB: Nokia mobile purchased from progressive care Gwalior & not providing service to me despite of too many requests & rendering indecent behaviour towards me.
Sir
With regard to the captioned subject, I m compelled to inform you as under:
1. That a purchase a mobile handset model no. 2760 on 14th Oct.2007 vide invoice no. 3945 from the upper said center.
2. That the said mobile was not working properly after nearly two months from the date of purchase.
3. That the problem was IN power as that OFF & ON automatically many times. And many times thereafter the handset became totally dead.
4. That when I approached to the captioned Nokia center here at gwalior, he first repaired & informed me that it had been repaired to Bhopal center. The said problem was thereafter faced by me again & I was compelled to contact him more than 4-5 times.
5. That no proper listening was given & nothing was assured in this regard. The owner of the center not only behaved roughly but agitated & misbehaved with me saying that “NOKIA” does not care it. I could not believe on him utterance & therefore writing this letter to you.
However, I delieverd the handset along with battery to this center on 24th May vide JS no. 180343506/080524/7 & /080524/8 (IMEI no.357662012108649).
6. That I being very perturbed, you are requested to improve the customer care at your above center & replace/swap the mobile handset failing which I shall be constrained to approach “ CONSUMER FORUM “ for which you interalia shall be liable for all cost & consequences. PLEASE NOTE.
Yours sincerely
Rinky Raheja
Contact No. 0751-2344540, 9425360105
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