My name is Divya Bhatia and I am a reporter in Magazine. I have purchased Nokia N-73 from Sounds & Image, Jail Road, Hari Nagar, and New Delhi. I have paid INR 19, 700, for the sameWithin 3 months the set was having hanging problems; switch off problems, screen problems and many such problems. The phone was sent to Nokia Customer care 5 times at East Patel Nagar. Every time I receive the set after a week and I have been assured that from now there will not be any problem in the phone. However my problems and tensions didn’t end there. Finally at the fifth time, they had given a new phone to me as the old set was not repaired. And now within two days the new phone too has the same problem. The phone has not yet completed a year. Infact Nokia dont care about their services or customers feed back. There customer care executives misbehaves with the customer.
I have registered the case, but heard from many people that no result comes out. The case get pending for years. How can I ensure that the case will be solved in time and the outcome should give me justice.
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