Dinesh Malhotra
Mobile: Nokia N82
IMIE Number: 358984012501386
Previous Job Sheet number: 764504867/090422/94
Current Job Sheet number: 764504867/090505/77
Nokia Care Complaint Number:
2-3z74n9
2-3zjr2p
Nokia care Complaint id: 2-4085ib
To,
Nokia Care
Vashi. Navi Mumbai.
Respected Sir,
This is the 3rd instance of me sending this Nokia n82 at your service center to get rid of the below mentioned problems. I don’t think that the software update performed last time did any good. It’s becoming real painful for me to manage my day to day activities with a cell which is working as awfully as this one is. Kindly help me get rid of these problems!
In our family we prefer buying nokia due to its customer service quality. Kindly keep our trust in you.
Problems faced:
• Battery still dies prematurely.
• Cell phone restarts with white screen.
• Cell phone hangs with a white screen and works only after removal of the battery.
• Cell phone becomes too hot even in call duration of less than 10 minutes that too in a well networked zone.
• Frequent call drops.
• Wi-Fi auto disconnects. Wi-Fi connectivity process is very time consuming.
• GPS takes too much time to connect with the satellite compared to my other 5800 that also with AGPS turned on
• Bluetooth looses strength too easily and auto disconnects similar to Wi-Fi connection.
• Buttons stop responding and works only after removing battery and restarting the phone.
• Sound from the earpiece of the instrument has degraded. Sound is just not audible enough. It makes it necessary for me to turn up the volume to the fullest to hear what I used to hear in middle volume bars before.
Dinesh Malhotra
3rd time N82 submission for same problems.
After Giving my Nokia N82 for around 11days @ nokia care Vashi, I am still not satisfied with the repair it has gone through.
Many of the problems that I had mentioned still exist along with few new ones!
• Battery still dies very fast. Sometimes it shows the battery full for few hours and then suddenly it shows that battery is empty asking for a battery recharge.
• Sound of the earpiece is still not audible enough. I have to UPP the volume full to have even a slightest audibility of the sound of the person I am speaking with.
• WI-FI connectivity is still an issue. Although it finds the WI-Lan connections available, it just does not connect.
• Call drops and repetitive network errors are still persistent.
• Hangs with total black and white screen making it compulsory for me to restart via battery removal process.
• Buttons stop responding especially number 5 and 0 and 3
• Calling via call log or contacts not working after usage of cell phone for like 2-4hrs, works only after cell restart.
THIS time I insist on a replacement. I have lost faith in the repair service provided via nokia.
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